Program Manager, MENATR 3P Seller Reimbursements

Souq.com FZ LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce platform in Dubai is seeking a skilled Project Manager to enhance operations and seller experience. You will leverage data analysis to drive process improvements and manage stakeholder relationships effectively. The ideal candidate has over 3 years of experience in program management and strong skills in Excel and SQL. This role offers a dynamic environment with a focus on operational excellence.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of experience working cross-functionally with tech and non-tech teams.
• 3+ years of experience defining and implementing process improvement initiatives.

Responsibilities

• Perform data analysis and translate insights into actionable recommendations.
• Own reporting of metrics and root cause analysis.
• Develop and improve processes, policies, and strategies.

Skills

Data analysis

Stakeholder management

Process improvement

Excel

SQL

Education

Bachelor's degree

Tools

Excel (Pivot Tables, VLookUps)

SQL

Job description

Sellers form the core of our Amazon marketplace business. In this business, we manage a thin line between managing Seller Experience and arresting defects and cost leakages. Getting this balance right is crucial to driving the marketplace flywheel faster and stronger.

Amazon is looking for a leader to ensure that policies, processes, and operational excellence are met across fulfillment channels and MENA locales for everything related to reimbursements while maintaining a very high bar for seller experience.

The role will also be responsible for driving reimbursement and reporting strategies. The ideal candidate should be strategic, highly analytical, customer-focused, team-oriented, with outstanding communication skills and the ability to build strong relationships with key stakeholders.

Key job responsibilities

1. Perform data analysis and translate insights into concrete, actionable recommendations for operational, program, or process improvements.
2. Own reporting of metrics and root cause analysis to identify opportunities for improvement.
3. Develop and improve processes, policies, and strategies to support the program’s vision.
4. Support ongoing initiatives within the Credit Operations Team and other partner teams.
5. Communicate effectively across different functions and teams to build strong relationships with key stakeholders.

BASIC QUALIFICATIONS

• 3+ years of program or project management experience.
• 3+ years of experience working cross-functionally with tech and non-tech teams.
• 3+ years of experience defining and implementing process improvement initiatives using data and metrics.
• Bachelor's degree.
• Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL.
• Experience in defining program requirements and using data and metrics to determine improvements.

PREFERRED QUALIFICATIONS

• 3+ years of experience driving end-to-end delivery and communicating results to senior leadership.
• 3+ years of experience in process improvements.
• Experience in stakeholder management, dealing with multiple stakeholders at varied organizational levels.
• Experience building processes, managing projects, and scheduling.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.