Program Manager MENA Buyer Abuse Prevention

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global e-commerce company is seeking a Program Manager in Dubai for a 12-month fixed contract. In this role, you will be responsible for reducing order cancellations and improving customer experience through various initiatives. The ideal candidate has 3+ years of program management experience and strong analytical skills, particularly in Excel and SQL. This position demands excellent stakeholder management and a proactive approach to problem-solving.

Qualifications

• 3+ years experience in program or project management.
• Experience working cross-functionally with technical and non-technical teams.
• Proven track record in process improvement initiatives using data and metrics.
• Advanced Excel skills (Pivot Tables, VLookups) and SQL proficiency.

Responsibilities

• Own end-to-end metrics and program initiatives related to rejects and customer experience.
• Identify opportunities and prioritize resources for programs.
• Lead new initiatives to reduce costs in reverse logistics.
• Collaborate with various teams to execute programs.
• Design customer-centric solutions to minimize cancellations.

Skills

Program management

Stakeholder management

Data-driven decision making

Analytical skills

Problem solving

Education

Bachelor’s degree

Tools

Excel

SQL

Job description

Full-time 12-month fixed contract

Overview

Amazon is rapidly expanding its presence in the Middle East and North Africa (MENA) region. We are seeking a Program Manager to join the MENA Returns and Business Waste team. The role involves reducing customer order cancellations, rejects, and undelivered shipments through initiatives like network defect reduction and buyer abuse mitigation. You will be responsible for achieving Cost to Serve goals by minimizing financial losses from reverse logistics rejects and associated costs.

Responsibilities

1. Own end-to-end metrics and program initiatives related to rejects, customer experience, and P&L impact.
2. Identify opportunities, define solutions, secure leadership buy-in, and prioritize resources for programs.
3. Lead new initiatives to reduce costs in the reverse logistics process.
4. Collaborate with Supply Chain, Customer Service, Transportation, Finance, Fulfillment Centers, and Tech teams to execute programs.
5. Design and implement customer-centric solutions to minimize order cancellations and delivery issues.
6. Influence teams to adopt changes based on quantitative and qualitative data, managing conflicting KPIs.

Key Traits

• Entrepreneurial mindset to initiate new programs.
• Customer obsession.
• Strong stakeholder management and relationship-building skills.
• Excellent written and verbal communication skills.
• Enthusiasm for solving complex problems.
• Ability to operate effectively in a fast-paced environment.
• Data-driven decision-making skills, comfortable working with large datasets.
• Willingness to address operational issues proactively.

Qualifications

• 3+ years experience in program or project management.
• Experience working cross-functionally with technical and non-technical teams.
• Proven track record in process improvement initiatives using data and metrics.
• Bachelor’s degree.
• Advanced Excel skills (Pivot Tables, VLookups) and SQL proficiency.
• Experience defining program requirements and leveraging data for improvements.
• At least 3 years experience in end-to-end delivery and reporting to senior leadership.
• Experience in stakeholder management across organizational levels.
• Experience in process building, project management, and scheduling.

Additional Information

This role is based out of Dubai, UAE, and is a fixed 12-month contract.

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Required Experience: Manager