Program Manager MENA Buyer Abuse Prevention

Full time 12-month fixed contract.
Amazon is rapidly expanding its presence in the Middle East and North Africa (MENA) region and we are looking for a Program Manager to join the MENA Returns and Business Waste team. The scope is to reduce customer order cancellations, rejects, and undelivered shipments through initiatives like reduction in network defects and buyer abuse. You will own cost to serve goals by reducing financial losses from reverse leg rejects and losses.

Amazon's vision is to be Earth's most customer-centric company and the PM will be:

1. Assuming end-to-end ownership for metrics and program initiatives of rejects, CX, and associated P&L impact.
2. Identifying opportunities, defining solutions, getting leadership buy-in, and prioritizing resources for the identified programs.
3. Leading new programs to reduce cost to serve for reverse leg.
4. Working with multiple teams including Supply Chain, Category, CS, Transportation, Finance, and the FCs and Tech to run the programs.
5. Designing and implementing customer-centric solutions to reduce order cancellations and delivery exceptions.
6. Delivering through influencing other teams to change using quantitative and qualitative data provided to stakeholders with often conflicting KPIs.

Key traits required for the role:

1. Entrepreneurial spirit to identify and kickstart new programs.
2. Customer obsessed.
3. Extensive stakeholder management and relationship building.
4. Compelling written and oral communication skills.
5. Enthusiastic about solving complex problems.
6. Comfortable operating in a fast-paced environment.
7. A data-based decision maker and comfortable in operating large and complex datasets for insight generation.
8. Willingness to roll up sleeves and take care of emerging operational issues.

This role is a fixed 12-month contract and will be based out of the Dubai (UAE) office.

Minimum Requirements:

1. 3 years of program or project management experience.
2. 3 years of working cross-functionally with tech and non-tech teams experience.
3. 3 years of defining and implementing process improvement initiatives using data and metrics experience.
4. Bachelor's degree.
5. Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
6. Experience defining program requirements and using data and metrics to determine improvements.
7. 3 years of driving end-to-end delivery and communicating results to senior leadership experience.
8. 3 years of driving process improvements experience.
9. Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization.
10. Experience building processes, project management, and schedules.

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