Program Manager, Graduate & Executive Degree Programs, Dubai - McDonough School of Business

Georgetown University in Qatar; Dubai; On-site; AED 161,000 - 270,000; Full time

Job summary

An international educational institution in Dubai seeks a Program Manager to oversee the Executive Masters in Business Administration degree. Responsibilities include program operations, student support, and faculty assistance to ensure high-quality delivery. The ideal candidate has a Bachelor's degree and 2+ years in operations management, with proficiency in relevant tools. The role offers a competitive salary range and a comprehensive benefits package.

Benefits

Comprehensive benefits package

Medical, dental, vision insurance

Tuition assistance

Qualifications

• 2+ years of experience in operations/program management or equivalent.
• Familiarity with the Middle East region.
• Must physically reside in Dubai or be willing to relocate.

Responsibilities

• Assist with program management tasks to meet academic goals.
• Work with the Academic Director(s) to gather feedback on program quality.
• Monitor program quality and identify areas for improvement.

Skills

Operations/program management

Relationship building

Customer service

Organizational skills

Education

Bachelor's Degree

Tools

Canvas

Microsoft Office Suite (Excel)

Google Suite

Job description

Overview

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and opportunities to engage with Washington, D.C. Our community is a close-knit group driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

At Georgetown University’s mission is to build global business knowledge and inspire ethical leaders to serve the common good. We provide a world-class undergraduate, graduate, and executive experience rooted in our distinctiveness: access to expertise across Georgetown University’s renowned schools to provide interdisciplinary, integrated learning experiences; a location in Washington, D.C.; and Georgetown University’s Jesuit tradition that calls upon us to be leaders who foster collaboration and use empathy and care for others to solve the world’s most complex challenges.

Position Overview

This role is an exciting opportunity to join Georgetown University’s McDonough School of Business in Dubai. Reporting to the Director of Director of Student Services, the Program Manager will provide crucial support to ensure smooth execution of program management activities for the Executive Masters in Business Administration degree (EMBA Dubai) and the forthcoming M.A. in International Business and Policy degree (IBP Dubai), jointly offered by Georgetown’s School of Foreign Service. Responsibilities include assisting with program operations, student support, and faculty/academic support to ensure high-quality delivery of the degree programs, including off-site activities in Dubai and international components such as the Global Business Experience (GBE) and other residencies or modules abroad.

Responsibilities

• Assist with program management tasks to help meet academic goals.
• Work with the Academic Director(s) to administer student surveys on program quality and gather feedback from students and faculty for program improvement.
• Assist in monitoring program quality, identify areas for improvement, and help implement better systems and processes.
• Support the exploration and implementation of new technology tools to improve program administration and student services.
• Help respond to student inquiries, provide guidance on program schedules, and assist with addressing issues during the program.
• Assist faculty in distributing learning resources to students.

Work Interactions

The Program Manager reports to the Director of Student Services and will work with the Dubai team, including the Academic/Program Director(s), and in Washington, DC the Office of the Dean and Vice Deans, Graduate & Executive Degree Programs, Admissions and Finance, as well as other central offices on Main Campus. This position requires regular communication with mid-career to executive students, seasoned faculty, and diverse staff across time zones, plus external vendors and service providers. Strong organizational skills and the ability to work in a small but dynamic team are essential.

Requirements and Qualifications

• Bachelor's Degree
• Professional with 2+ years of experience in operations/program management or equivalent
• Ability to work with mid to senior executives and faculty, and to establish strong relationships with students in the Dubai-based programs
• Proficiency with Canvas, Microsoft Office Suite (Excel), and Google Suite
• Fresh perspective on operational efficiency and customer service
• Familiarity with the Middle East region
• Must physically reside in Dubai or be willing to relocate at own expense

• Preferred Qualifications
• Experience in higher education or a customer-centric industry (e.g., hospitality, retail)
• International experience is highly desirable
• Delivery of graduate & executive education and/or corporate training is a plus

Pay and Benefits

Pay Range: The projected salary or hourly pay range for this position is $44,022.00 - $73,406.80. Compensation is based on qualifications, experience, and university needs. Georgetown employees receive a comprehensive benefits package including medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, and discounts.

Additional Information

Current Georgetown Employees: If you currently work at Georgetown University, please log in to GMS using your Net ID and password to view Jobs at Georgetown.

Submission Guidelines: To be considered, submit a resume for each position of interest. Documents are not kept on file for future positions.

Need Assistance: For assistance with the application process, call 202-687-2500. For information about benefits and development opportunities, visit Georgetown Works.

EEO Statement: GU is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other characteristic.

Benefits: Georgetown University offers a comprehensive benefits package. Details are available on the Georgetown Works site.