Program Manager, External Fulfillment Prime

Amazon; Dubai; On-site; USD 80,000 - 120,000; Full time

Job summary

A leading company is seeking a Program Manager for their Dubai office to enhance customer experience and improve operational efficiencies. The role requires strong leadership skills and the ability to manage cross-functional teams effectively. Ideal candidates will have a track record of project management, data analysis, and process improvement, ensuring alignment with organizational goals. If you are passionate about delivering excellence, we invite you to apply for this exciting opportunity.

Qualifications

• 3 years of program/project management experience.
• Experience defining and implementing process improvement initiatives using data and metrics.
• Experience in stakeholder management.

Responsibilities

• Develop and implement improvement programs aligned with strategic goals.
• Collaborate with teams to identify gaps and solutions for delivery speed.
• Monitor data trends to identify areas for improvement.

Skills

Organizational skills

Leadership skills

Stakeholder management

Data analysis

Education

Bachelor's degree

Tools

Excel

SQL

Job description

Amazon is seeking a Program Manager in the 3P - External Fulfillment Prime organization in Dubai to focus on scaling the channel and improving our CX speed in UAE.

As a Program Manager, you will be responsible for planning, implementing, and evaluating projects and initiatives to ensure an efficient and effective experience for both sellers on our prime channel and customers. Your role will involve collaborating with cross-functional teams and overseeing the day-to-day strategy and operations of programs. If you have a passion for customer and seller experience, excellent organizational and leadership skills, and the ability to drive strategic initiatives, we encourage you to apply.

Key job responsibilities

1. Develop and implement improvement programs and initiatives aligned with the organization's strategic goals and objectives.
2. Collaborate with cross-functional teams to identify gaps and develop innovative solutions to improve delivery speed.
3. Monitor and analyze data trends and seller performance metrics to identify areas for improvement and make data-driven recommendations.
4. Articulate business and technical requirements to effect process changes.
5. Ensure compliance with national labor laws and applicable legislation in the Kingdom of Saudi Arabia, considering specific nationality criteria stipulated by local regulations.

Basic qualifications

• 3 years of program or project management experience.
• 3 years of experience working cross-functionally with tech and non-tech teams.
• 3 years of experience defining and implementing process improvement initiatives using data and metrics.
• Bachelor's degree.
• Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL.
• Experience defining program requirements and using data and metrics to determine improvements.
• 3 years of experience driving end-to-end delivery and communicating results to senior leadership.
• Experience in stakeholder management, dealing with multiple stakeholders at various organizational levels.
• Experience building processes, managing projects, and schedules.

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