Program Manager, AE, Fulfillment by Amazon [FBA]

Amazon; Dubai; On-site; USD 80,000 - 120,000; Full time

Job summary

A leading company in fulfillment services is seeking a Program Manager to own strategic initiatives and drive FBA adoption in the Middle East and North Africa. The role involves planning, stakeholder management, and cross-functional collaboration to enhance seller experience and profitability. Ideal candidates will demonstrate strong analytical and problem-solving skills, with a proven track record in program management and process improvements.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of working cross-functionally with tech and non-tech teams.
• Experience defining and implementing process improvement initiatives using data and metrics.

Responsibilities

• Own medium/long-term planning and forecasting activities for FBA adoption.
• Build strategy/roadmap to drive volume growth and collaborate with multiple teams.
• Own P&L Line items related to strategic investment areas.

Skills

Problem solving

Analytical skills

Stakeholder management

Attention to detail

Education

Bachelor's degree

Tools

Excel

SQL

Job description

DESCRIPTION

Fulfillment by Amazon (FBA) is looking for a Superstar Program Manager. FBA is a growing business built around Amazon's world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low cost alternative for fulfillment and enable sellers to rapidly grow their business. This is an opportunity for you to advance your leadership and operational skills within a highly visible and strategic program. This is a chance to work in an innovative team and carve out an ambitious growth path for this channel.

The successful candidate will be a person who enjoys owning business and taking those strategic decisions while striking the delicate balance between growth , seller experience and profitability.

Key job responsibilities
Responsibilities:

- Own medium/long term planning and forecasting activities to increase FBA adoption across Middle East and North Africa.
- Build a strategy/roadmap to fuel volume growth and in the process work with multiple stakeholder teams like account management, capacity planning, sales & operations planning and product team to execute the same.
- Own certain P&L Line items related to strategic investment areas and balance the costs vs growth.
- May have to own certain critical programs/processes directly that are critical to seller experience
- Work with cross-functional teams to surface analytics/data points necessary to improve seller satisfaction and FBA adoption.

Demonstrated Abilities:
- Experience using problem solving and analytical skills in a business environment
- Experience gathering and analyzing large amounts of data and delivering business improvements.
- The right candidate thrives in a high energy environment where tactical and strategic activities are expected to be driven in parallel.
- The ability to use both formal and informal influencing skills across Amazon's cross-matrix organization is critical to the success of this role.
- Possess excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done.
- High attention to detail and proven ability to manage multiple, competing priorities simultaneously.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

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