Program Manager ACES Continuous Improvement UFG

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global e-commerce company in Dubai is seeking an experienced Programme Manager. In this role, you will create project roadmaps, analyze data to inform decisions, and collaborate with various stakeholders to drive logistics-focused initiatives. This position requires relevant experience in programme management, effective data analysis skills, and proficiency in MS Office and SQL. You will play a key role in improving operational efficiencies and supporting innovative logistics solutions.

Qualifications

• Relevant experience working in a programme management role with multiple stakeholders.
• Relevant experience in analysing quantitative data effectively to drive decisions.
• Experience working in an operational environment or with technical teams.

Responsibilities

• Create roadmaps for project implementation and brief various teams on requirements.
• Collect and analyse data to drive project decisions and provide business insights.
• Run meetings with partner teams to track progress and improve existing programmes.

Skills

Project Implementation

Data Analysis

Stakeholder Management

Team Collaboration

Education

Degree

Tools

MS Office Suite (Word, Excel, Outlook)

SQL

Job description

At Amazon, we are constantly exploring new opportunities to shape our global business. Our Programme Managers play a crucial role in advancing our ideas and ensuring successful project execution. As you work on various projects, you'll become an expert in our processes and see your experience grow. Collaboration across different functions is key to our leadership in the industry.

Key job responsibilities

1. Create roadmaps for project implementation and brief teams on requirements.
2. Set measurable milestones and continuous goals for ongoing programmes.
3. Collect and analyze data to inform project decisions and provide insights.
4. Lead meetings with partner teams to track progress, implement new initiatives, and improve programmes.
5. Document standards and ensure compliance.
6. Manage internal and external stakeholders.

A day in the life

Every day varies for a Programme Manager. You may work independently or collaboratively on projects at different stages, from development to delivery. Your day might include gathering data for a pilot, discussing resourcing plans, tracking project progress, or sharing updates with stakeholders. Data-driven decision-making is integral, involving insights gathering, analysis, and presenting findings to senior teams.

About the team

The Amazon Customer Excellence Systems (ACES) team focuses on improving the logistics experience through high-impact initiatives and technology solutions. Recent projects include expanding micromobility and electric vehicle deliveries. We leverage data to optimize processes, reduce waste, and enhance efficiency. Our team supports field operations, onboarding, and continuous improvement to ensure safety, effectiveness, and timely deliveries across Amazon's network.

Qualifications

• A degree.
• Relevant experience in programme management with multiple stakeholders.
• Experience analyzing quantitative data to inform decisions.
• Proficiency with MS Office (Word, Excel, Outlook) and/or SQL.

Preferred qualifications are not mandatory. We welcome applicants with diverse skill sets, including operational and technical experience, and those who have worked with teams across multiple locations and external partners.

Additional information

Amazon's inclusive culture supports all employees. If you require workplace accommodations during the application, interview, or onboarding process, please visit our support page or contact your Recruiting Partner.

Required Experience: Manager