Professional Services Solutions Architect

Commvault; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading company is seeking a Professional Services Solutions Architect to engage with diverse customers and enhance their data protection strategies. This role involves the implementation of advanced solutions, ensuring customer readiness, and maintaining effective communication throughout project phases. The ideal candidate will have extensive Commvault experience and a strong foundation in Cloud and cybersecurity technologies.

Qualifications

• Demonstrable experience as a Solutions Architect with Enterprise customers.
• Hands-on Commvault experience with Advanced Certification preferred.
• Strong knowledge of Cloud environments and Cyber Security.

Responsibilities

• Engage with customers to understand their data management needs.
• Install Commvault hardware/software and perform data migrations.
• Provide updates to the Project Manager and ensure customer satisfaction.

Skills

Cloud environments

Cyber Security

Networking

Storage

Linux Operating System

Communication

Customer service

Troubleshooting skills

Education

Advanced Commvault Certification

Tools

AWS S3

NetApp StorageGRID

VMware

Azure

TCP/IP networking

SCSI

iSCSI

Fibre Channel

Linux scripting

Job description

Professional Services Solutions Architect

• Engage with broad range of customers to develop an understanding of their data and information management environment from a fresh, pragmatic perspective.
• Use validated consultative methods to craft, implement and/or remediate solutions relating to Modern Data Protection, Multi-Cloud capability, Archive & Compliance, Ransomware/Disaster Recovery, and Operational Improvement.
• Install and configure Commvault hardware and software following the design specifications provided to meet the customer s technical and business requirements.
• Assess customer readiness to determine if all the technical pre-requisites have been met to proceed with the next steps in a project.
• Perform data migration tasks to transition the customer from the previous backup infrastructure to the new infrastructure.
• Install and configure backup agents to protect the customers applications, databases, and hypervisors.
• Work with the customer and Commvault technical support and/or development to solve any technical issues blocking progress.
• Provide daily updates on the progress and obstacles to the Project Manager for the deployment.
• Complete required documentation associated with client projects in a timely fashion, including User Acceptance Test Plans and As-Built Documentation.
• Stay up to date on the latest methodologies to ensure the smoothest possible project delivery.
• Assist / Work in collaboration with Technical Architect from regional theatres for our global customers
• Ensure customer happiness throughout client engagements.
  
  

What You'll Do

• Engage with broad range of customers to develop an understanding of their data and information management environment from a fresh, pragmatic perspective.
• Use validated consultative methods to craft, implement and/or remediate solutions relating to Modern Data Protection, Multi-Cloud capability, Archive & Compliance, Ransomware/Disaster Recovery, and Operational Improvement.
• Install and configure Commvault hardware and software following the design specifications provided to meet the customer s technical and business requirements.
• Assess customer readiness to determine if all the technical pre-requisites have been met to proceed with the next steps in a project.
• Perform data migration tasks to transition the customer from the previous backup infrastructure to the new infrastructure.
• Install and configure backup agents to protect the customers applications, databases, and hypervisors.
• Work with the customer and Commvault technical support and/or development to solve any technical issues blocking progress.
• Provide daily updates on the progress and obstacles to the Project Manager for the deployment.
• Complete required documentation associated with client projects in a timely fashion, including User Acceptance Test Plans and As-Built Documentation.
• Stay up to date on the latest methodologies to ensure the smoothest possible project delivery.
• Assist / Work in collaboration with Technical Architect from regional theatres for our global customers
• Ensure customer happiness throughout client engagements.
  
  

Who You Are

• Demonstrable experience as a Solutions Architect in region with Enterprise customer exposure
• Hands-on Commvault experience - Ideally with Advanced Commvault Certification (Solutions Architect, Engineer or Expert)
• Excellent communication etiquette, including strong verbal, written communication and listening skills.
• Evolved presentations skills with the ability to translate highly technical solutions to a non-technical audience
• Customer focused approach with strong customer service skills
• Can take detailed notes, work independently and efficiently to communicate effectively as a member of a remote workforce
• Strong knowledge & experience of Cloud environments ideally with exposure to Cyber Security, Networking, Storage & Linux Operating System
• Ability to multi-task and effectively prioritize within a high volume/time sensitive environment
• Proficiency with TCP/IP networking, SCSI, iSCSI or Fibre Channel
• Proficiency with backup and recovery of Microsoft 365 (Exchange Online, SharePoint Online, OneDrive for Business, Teams)
• Proficiency with backup and recovery of databases (Oracle, SAP/Oracle, SAP HANA)
• Hands-on experience with object storage (AWS S3, NetApp StorageGRID), data archive and search, private cloud (VMware, Hyper-V) and public cloud (AWS, Azure)
• Proficiency with Linux scripting
• Excellent diagnostic and troubleshooting skills
• Enjoy working in a highly technical team
• Capable of learning new technologies quickly and then leverage gained knowledge.
  

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