Professional Services Engineer

Hyperproof; United Arab Emirates; On-site; AED 330,000 - 478,000; Full time

Job summary

A leading cybersecurity firm is seeking a Professional Services Engineer to deliver technical and consultative support to clients. The ideal candidate will have over 8 years of experience in IT, with a focus on network hardware and security solutions. Strong communication and organizational abilities are essential. The role offers opportunities for growth within a supportive environment.

Benefits

Competitive total compensation package

Opportunities for professional growth

Inclusive workplace culture

Qualifications

• 8+ years of experience in an IT related field.
• 3 years of significant experience with network hardware configuration.
• 3 years of experience with Windows and Unix systems.

Responsibilities

• Provide technical and consultative services.
• Administer and mature customer deployments.
• Manage software and hardware upgrades.

Skills

IT related experience

Consultative experience

Network hardware configuration

Windows and Unix systems

Enterprise deployment expertise

Security software products

Complicated software implementation

Communication skills

Customer orientation

Organizational skills

Education

Bachelor's Degree in Computer Science or Engineering

Tools

Forescout APS

Linux

Job description

Forescout is a cybersecurity company focused on managing cyber risk across IT, OT, IoT, and IoMT environments. We are looking for resourceful individuals to collaborate as one team while ensuring a world-class customer experience. We seek cyber-obsessed professionals who are passionate about solving challenging security problems.

A Forescout Professional Services Engineer (PSE) provides technical and consultative services to assigned accounts to drive the adoption and maturation of the customers’ Forescout deployments. The PSE solves technical and process challenges to ensure customer success, understands the customer environment (people, process and technology), and supports customer goals and use cases. The PSE role ensures solution success, customer satisfaction, and account renewal/expansion.

What You Will Do

• Customer consultation to determine outcomes, success criteria and challenges/gaps. Develop and implement plans of action to close gaps and drive successful outcomes.
• Administer and mature customer enterprise deployment of the Forescout solution.
• Interface with Forescout Support and/or R&D to resolve technical issues that may impede success.
• Define and create policies in accordance with customer’s business requirements.
• Manage equipment installation and configuration at all locations, to include lab environments.
• Manage Forescout software and hardware upgrades.
• Manage the ForeScout solution in accordance with the customer’s business goals.
• Create customer reports to achieve project alignment and unity of effort.

What You Will Bring To Forescout

• 8+ years of experience in an IT related field.
• Consultative experience designing and advocating for best-practice solutions.
• Minimum 3 years of experience with network hardware configuration.
• 3 years of significant experience with Windows based operating systems and Unix systems, specifically Linux.
• Expertise deploying large scale enterprise deployments/data centers.
• Experience deploying and/or supporting enterprise security software products such as firewalls, IPS, Anti-Virus solutions, application firewalls, high availability solutions, network management systems and virtual systems.
• Experience implementing complicated software products that involve multiple components.
• Ability to clearly document complicated steps and procedures.
• Design and architecture experience is a plus.
• Excellent communications skills, strong customer orientation, good organizational skills, self-driven with ability to multi-task on various projects and aptitude to learn new technologies.
• Excellent interpersonal skills and demonstrated experience working in demanding and challenging environments.
• US technical support experience is a plus.
• Bachelors Degree in Computer Science, Engineering or equivalent industry experience.
• ForeScout Certified Administrator (FSCA) & ForeScout Certified Engineer (FSCE) are required.

What Forescout Offers You

Our leadership team supports professional growth in a diverse and inclusive culture that fosters collaboration and innovation. We offer a competitive total compensation package and opportunities for growth as the company expands. If you have a strong work ethic, are proactive, and want to contribute, you will be recognized. Apply now to learn more.

More About Forescout: The Forescout 4D Platform provides asset intelligence and control across IT, OT, IoT, and IoMT environments. For more than 20 years, Fortune 100 organizations, government agencies, and large enterprises have trusted Forescout to manage cyber risk, ensure compliance, and mitigate threats. Learn more at www.Forescout.com.

Our Mission
To continuously identify, protect, and ensure the compliance of all cyber assets across the modern organisation.

Our Vision
A world where every cyber asset is seen, secure and compliant.

Our Cultural Values

• Cyber Obsessed – We are curious about technology, and we are innovative and passionate about solving big programs.
• Customer Driven – We listen, we learn, and we make it right.
• Collaborative, without Ego – No one succeeds alone. We strive to be the humble person that people want to work with.
• Relentless – We\'re smart, determined, and find a way. We figure stuff out.
• One Team – We all work together, and we all win together.

Our DEI Statement

We are committed to fostering a diverse, equitable, and inclusive workplace. We strive to create an environment where all team members feel valued, respected, and empowered, and we promote equal opportunities and fair treatment for all individuals, regardless of race, religion, color, national origin, gender, sexual orientation, gender identity, age, disability, or any other protected characteristic.

Thank you for taking the time to learn more about us. If this opportunity intrigues you, we would love for you to apply!

Note to Employment Agencies: We value partnerships with our preferred vendors and do not accept unsolicited resumes. No fee will be paid if the candidate is not hired as a result of the referral or other means.

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Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, disability, or other protected characteristics.