Professional Services Consultant

Starlink DMCC; Dubai; On-site; USD 60,000 - 90,000; Full time

Job summary

A leading technology company is seeking a Professional Services Consultant to deliver high-quality consulting services. This role involves collaborating with clients to implement and customize solutions, ensuring project success and client satisfaction. Ideal candidates will possess strong project management skills and relevant experience in consulting and implementation.

Qualifications

• 3–7 years of experience in consulting or client-facing project roles.
• Strong project management and problem-solving skills.
• Ability to travel as needed for client engagement.

Responsibilities

• Collaborate with clients to gather and analyze business requirements.
• Deliver implementation and integration of company solutions.
• Manage multiple client projects while maintaining timelines and budgets.

Skills

Project Management

Problem-Solving

Communication

Interpersonal Skills

Education

Bachelor's degree in Business, Computer Science, Engineering, or related field

Tools

ERP

CRM

Cloud Technologies

Job description

The Professional Services Consultant is responsible for delivering high-quality consulting services to clients by implementing, customizing, and optimizing company solutions like thales , trellix , forescout , logrythm etc. This role bridges the gap between client needs and company products or services, ensuring successful deployments, client satisfaction, and long-term value realization.

Key Responsibilities:

• Collaborate with clients to gather and analyse business requirements and define project objectives.
• Deliver on-site or remote implementation, configuration, and integration of company solutions.
• Provide expert guidance, best practices, and training to clients during and after deployment.
• Act as a subject matter expert (SME) and trusted advisor to clients throughout the project lifecycle.
• Manage multiple client projects simultaneously while maintaining timelines, budgets, and quality standards.
• Develop technical documentation, project plans, and client deliverables.
• Assist in pre-sales activities such as scoping, proposal development, and solution demonstrations, when needed.
• Partner with internal teams (e.g., Sales, Product, Support) to ensure client needs are met and feedback is communicated.
• Monitor and report on project status, risks, and issues to stakeholders.

Qualifications:

• Bachelor's degree in [Business, Computer Science, Engineering, or related field].
• [3–7] years of experience in consulting, implementation, or client-facing project roles.
• Strong project management and problem-solving skills.
• Exceptional communication and interpersonal abilities.
• Experience with [relevant software/tools/platforms, e.g., ERP, CRM, cloud technologies].
• Ability to travel up to [X]% as required by client engagements.

Preferred Skills:

• Familiarity with agile and waterfall project methodologies.
• Experience working in a SaaS or technology-driven environment.
• Multilingual proficiency (if applicable).

Success Criteria:

• High client satisfaction and retention.
• Positive collaboration with internal and external stakeholders.
• Demonstrated thought leadership and subject matter expertise.

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