Production Support Engineer

Capgemini - Zcomme; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading tech consulting firm in Dubai is seeking an experienced operational support specialist to manage and troubleshoot Intellect applications. The ideal candidate will have a minimum of 4 years' experience with Intellect products, automation skills, and a strong understanding of database management. This position supports critical application functionality and ensures minimal downtime, working closely with cross-functional teams.

Qualifications

• Minimum 4 years of experience with Intellect products (core, lending, integrator, Armor & ARX).
• Proficient in system administration, configuration, and troubleshooting.
• Active involvement with the BCP team in Disaster Recovery tasks.

Responsibilities

• Provide 24/7 operational support for Intellect applications.
• Deploy Intellect products based on approved release notes.
• Troubleshoot application performance metrics and resolve issues.

Skills

Operational Support

Automation Skills (APP Dynamics, Shell Scripting, DB Scripting, Python)

Troubleshooting

Change Request Management

Disaster Recovery

SQL

Tools

Oracle (9i, 10g, 11g, 19c)

WebLogic (8, 10, 12c)

Sun Solaris 11

Job description

Overview

The Role Operational Support

Responsibilities

• Production / Non-Prod Intellect application operational support on a shift basis (24 / 7) for multiple international regions.
• Deployment of Intellect core, lending, collateral, ARX, integrator & interface modules based on approved release notes.
• Installation of Intellect products for new environment setups (SIT, UAT, DEV).
• Intellect EOD environment setup on Unix platform and execution.
• Automation Skills (APP Dynamics, Shell Scripting, DB Scripting, Python).
• Handling and evaluating monitoring tools like APPD, SIEM, DAM, and MSB.
• Troubleshooting daily application performance metrics, including heap usage and connection leaks, threshold metrics (e.g., CPU, Memory, response time).
• Providing timely and effective technical support to Intellect operations (business, APM users), resolving daily issues with minimal disruption to core business operations.
• Creating and managing change requests on core application, infra, security, compliances associated, including assessing risk, planning, and implementing changes.
• Importing scan results into a vulnerability management tool (e.g., RBVM, IRR), prioritizing, and tracking vulnerabilities, assessing the risk associated with identified vulnerabilities, and creating remediation plans.
• Minimum 4 years of experience with Intellect products (core, lending, integrator, Armor & ARX).
• Handling IRR-related tasks.
• Proficient in Sun Solaris 11, with expertise in system administration, configuration, and troubleshooting.
• Skilled in Oracle (9i, 10g, 11g, 19c) including database design, development, and management.
• Experienced with WebLogic 8, 10, 12c, with knowledge of application server administration, deployment, and management.
• Familiarity with SFTP, Citrix, F5, Firewall, Network configuration including secure file transfer and management.
• Strong understanding of SQL, with the ability to write efficient queries and manage databases.
• Active involvement with BCP team in Disaster Recovery (DR) tasks, ensuring application readiness and effectiveness of business continuity plan.
• Performing monthly OS and DB, Java patching including :
• Patch research and analysis, Testing and validation.
• Deployment and implementation with infra team support, Verification and reporting.
• Collaborating with infra team to simulate DR scenarios, test recovery procedures, and identify areas of improvement periodically.
• Collaboration with cross-functional teams to investigate, analyze, and resolve application-related IT incidents (Infra, Citrix, F5, Network), ensuring minimal downtime and prompt restoration of Intellect services.
• Following bank policies and processes based on standard procedures and SOP documents.
• Audit support responsibilities.

Qualifications

• Minimum 4 years of experience with Intellect products (core, lending, integrator, Armor & ARX).
• Handling IRR-related tasks.
• Proficient in Sun Solaris 11, with expertise in system administration, configuration, and troubleshooting.
• Skilled in Oracle (9i, 10g, 11g, 19c) including database design, development, and management.
• Experienced with WebLogic 8, 10, 12c, with knowledge of application server administration, deployment, and management.
• Familiarity with SFTP, Citrix, F5, Firewall, Network configuration including secure file transfer and management.
• Strong understanding of SQL, with the ability to write efficient queries and manage databases.
• Active involvement with BCP team in Disaster Recovery (DR) tasks, ensuring application readiness and effectiveness of business continuity plan.
• Performing monthly OS and DB, Java patching including :
• Patch research and analysis, Testing and validation.
• Deployment and implementation with infra team support, Verification and reporting.
• Collaborating with infra team to simulate DR scenarios, test recovery procedures, and identify areas of improvement periodically.
• Collaboration with cross-functional teams to investigate, analyze, and resolve application-related IT incidents (Infra, Citrix, F5, Network), ensuring minimal downtime and prompt restoration of Intellect services.
• Following bank policies and processes based on standard procedures and SOP documents.
• Audit support responsibilities.