Product Solutions and Operations specialist - Mandarin speaking

We are an outsourcing company that has clients in Europe, USA, and Asia. We are seeking a Product Solutions and Operations Specialist to work in one of our valued client offices in Dubai. Our client is a social media video content platform with offices in most EMEA and AMS countries.

About the Team

You will be working within the product operations team of the CIS-Workplace Service-Product team.

• Act as a bridge between business partners and products, focusing on the operation of internal workplace service products within the enterprise.
• Facilitate production and research teams to provide better product capabilities and solutions, supporting partner teams in Real Estate, Administration, Physical Security, and EHS to achieve business goals.

Responsibilities

• Administer and deploy the Ticketing System for managing internal services spanning various departments like Admin, Physical Security, HR, procurement, legal, etc.
• Maintain an understanding of current industry trends and modify the implementation and operation tactics accordingly to ensure efficient processes.
• Monitor user feedback, grasp user expectations, and encourage enhancements in product features and operational strategies.
• Research and establish state-of-the-art methods for internal product operations while developing suitable tools as per generalized platforms.
• Set precise goals for implementation and operation and work towards their fulfillment.
• Implement SLAs to outline service objectives, supervise ticket processing, and manage metrics related to service quality.
• Harness data analysis and visualization tools to deliver lucid insights into service processes, efficiency, and quality.

Requirements

• Prior experience in IT implementation is desirable.
• Proficiency with ERP-related products (financial systems, procurement systems, legal systems, etc.), backed by over 3 years of experience in system implementation and operation.
• Demonstrate superior analytical skills and data-driven decision making.
• Exhibit exceptional communication skills with an ability to establish trusted relationships with cross-functional teams aimed at fostering collaborative success.
• Familiarity with low-code platforms and understanding of service management workflows will be a plus.

* When applying, please attach a copy of your CV in English. Thank you