Product Officer - BancaTakaful (Outsource)

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

ADIB Group is seeking a Product Officer for the BancaTakaful Department to oversee Takaful sales operations, ensuring compliance and efficiency. The ideal candidate should have retail banking experience, excellent communication skills, and the ability to thrive in dynamic environments. This role involves coordinating with various teams to maintain service excellence and operational efficiency.

Qualifications

• 0-5 years of retail banking or operations experience.
• Confidence to take events from concept to finalization.
• Ability to coordinate various tasks and create relationships across stakeholders.

Responsibilities

• Lead end-to-end processing of Takaful applications and manage workflow.
• Oversee dispatch operations and ensure customer satisfaction.
• Conduct quality checks and maintain MIS reports for data accuracy.

Skills

Interpersonal skills

Communication skills

Teamwork skills

Project management skills

Organizational skills

Result-oriented

Job description

Description

Role : Product Officer - BancaTakaful
Location : Abu Dhabi
Role Purpose:
Handle Takaful sales staff related operational activities of Bancatakaful Department
Key Accountabilities of the role

• Lead the end-to-end processing of Takaful applications ensuring all documentation is thoroughly vetted and compliant with regulatory and internal standards.
• Oversee coordination with the sales team to rectify missing or incomplete information ensuring timely and accurate application submissions.
• Manage and monitor system uploads of all Takaful cases ensuring seamless workflow and timely business booking.
• Supervise dispatch operations ensuring original applications are securely and promptly sent to the back-office team and providers.
• Handle complex customer service requests including free-look cancellations surrenders reinstatements and escalated service issues ensuring high customer satisfaction.
• Liaise with underwriting and sales teams to resolve pending requirements and expedite case closures.
• Maintain and review daily MIS reports ensuring data accuracy and providing insights for process improvement.
• Ensure adherence to agreed TATs for all operational activities including document verification system logging and contribution collection.
• Conduct quality checks on submitted applications to ensure accuracy completeness and compliance.
• Lead the business booking process ensuring all applications are logged and processed within defined timelines.
• Own and update Claims MIS coordinating with relevant teams to ensure timely resolution and closure of outstanding issues.
• Identify process gaps and recommend improvements contributing to operational efficiency and service excellence.
  

Specialist Skills / Technical Knowledge Required for this role:

• Confidence; to take an event from concept to finalization
• Ability to coordinate the various tasks of the event
• Good understanding of Banks products policies plans & objectives in order to pro-actively embrace systems/ procedure changes within the function
• Excellent interpersonal and communication skills (verbal and written)
• Ability to work in a dynamic environment creating viable relationships across stakeholders
• Result oriented self-driven and highly organized
• Teamwork skills and project management skills as well as the ability to work alone
  

Previous experience:

0-5 years retail banking or operations experience

Required Experience:

Unclear Seniority