Product Manager - OMS

Almosafer; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Almosafer is seeking a technical-product enthusiast to support the development of their order management system. This role involves collaborating with product and engineering teams to ensure high-quality service, translating strategies into actionable requirements, and serving as a customer advocate throughout the product lifecycle. Ideal candidates will possess strong problem-solving skills, a customer-first mentality, and technical proficiency in modern architectures.

Qualifications

• Effective at diagnosing root cause issues and developing creative solutions.
• Strong project management skills and ability to prioritize across competing priorities.
• Familiar with micro-service and event-driven architecture.

Responsibilities

• Translate product strategy into detailed requirements for product development.
• Collaborate with product teams and engineers to ensure understanding of products.
• Manage scope and drive trade-off decisions with stakeholders.

Skills

Problem-solving

Customer-centric

Organized

Technically adept

Analytic Thinking

Communicator

Job description

About the Company:

Almosafer (part of Seera Group) Saudi Arabia’s Leading Travel Company

Elevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing Seera Group’s 40+ years of expertise, Almosafer supports Saudi Arabia’s vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset, and travel advisory.

About the Job:

We’re looking for a technical-product enthusiast who can support our core in building order management system. The ideal candidate has a background in API development or system engineering and can quickly absorb new information. In this dynamic role, you will dive deep into the customer-enabling products and work directly with our other product and engineering teams to ensure our technical core products can provide high-quality service to fulfill the needs of our customers.

Responsibilities:

• Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
• Be the voice of the customer for the product team throughout the entire product development lifecycle, from definition to sunsetting of the product
• Collaborate with product teams, engineers, and stakeholders to ensure a solid and well-rounded understanding of products and developing needs
• Be the high-availability resource for answering questions posed by engineers and designers about stories in the backlog on a day-to-day basis
• Author of user stories and acceptance criteria
• Ensure that story content and prioritization is aligned to larger strategic objectives
• Attend standups, grooming meetings, estimation meetings, retrospectives, and other key meetings for the scrum team
• Manage scope and drive trade-off decisions in conjunction with external stakeholders
• Identify blockers that will impact timeline, scope, cost, or other project variables and escalate to the appropriate stakeholders
• Serve as a trusted advisor to internal teams like Hotels, Flights, and Holidays

Profile Requirements:

• Problem-solver - you are effective at diagnosing root cause issues and developing creative approaches for solving challenges
• Customer-centric - you have a customer-first mentality, are effective at working with people with varying degrees of technical ability
• Organized - you are effective at working with multiple teams at once, and are adept at prioritizing across competing priorities; you have strong project management skills
• Technically adept - you are familiar and adept at working within a micro-service and event-driven architecture
• Analytic Thinking - you know how to read log files and data dashboards to detect patterns of potential issues
• Communicator and relationship builder - you have extremely strong communication skills; you’re effective at communicating and building relationships with all 3 types of stakeholders you’ll be working with - Product team, Software Engineers, and external technology providers

Being you @ Almosafer:

At Almosafer we strongly believe in diversity and equal opportunities for all candidates. We do not discriminate based on any characteristic and follow fair employment practices regarding citizenship and immigration status. Join our inclusive work environment.