Product Implementation Officer

As Product Implementation Officer, you will be responsible for ensuring a smooth onboarding experience by coordinating product implementation activities, streamlining onboarding processes, and ensuring smooth collaboration across internal teams and external partners. Strong project coordination skills are essential to efficiently execute onboarding tasks, manage timelines, and ensure successful client integration within the defined scope, objectives, and timelines.

In this role, you will:

1. Planning & Coordination:
   - Assist in tracking project status, risks, and resource allocation, gather data for reporting and updates, and support budget monitoring.
2. Implementation & Deployment:
   - Assist with system, financial, and client profile setup while ensuring compliance, automation, data integration, and quality.
   - Support stakeholders by coordinating processes, collecting data, preparing presentations, and providing training and troubleshooting.
3. Project Execution & Support:
   - Collaborate with cross-functional teams to implement client requirements, streamline processes, and automate data integration for bookings, reporting, and invoicing.
   - Support training and operational setup to ensure smooth adoption of new systems and workflows.
   - Manage change requests throughout the project lifecycle, revalidating deliverables, resources, and schedules as needed to ensure timely task completion.
4. Monitoring, Controls and Stakeholder Coordination:
   - Monitor implementation processes, data quality, and client reporting while identifying areas for improvement.
   - Support stakeholder relationships, troubleshooting, and participation in meetings, events, and training sessions.
   - Evaluate and adjust processes to drive continuous improvement aligned with service delivery growth.
   - Recommend productivity enhancements, cost control measures, and service standard improvements to optimize unit costs.
   - Coordinate with internal teams to address procedural impacts of new initiatives, products, or changes ensuring smooth implementation and operational efficiency.

Qualifications:

• Degree or Honours (12+3 or equivalent)
• Bachelor's degree in Business Management, Marketing, Tourism, Hospitality, or a related discipline is preferred

Experience:

• Experience in the corporate travel, commercial operations, or a similar role is preferred - Exposure to project coordination or implementation activities.

Knowledge/Skills:

• Understanding of the travel operations, corporate travel operations, and competitor landscape - Knowledge of travel-related systems, reporting standards, and data management - Implementation and/or working experience with travel-related systems (GDS' or relevant systems), data management, travel process implementation - Strong analytical, numerical, and problem-solving skills - Excellent communication - Ability to work collaboratively across teams and manage multiple priorities. - Proficiency in Microsoft Office