Product Executive - Emirates Holidays

The Emirates Group; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

Join The Emirates Group as a Product Executive and support the Emirates Holidays product team. In this dynamic role, you'll manage relationships with suppliers and contribute to product development and marketing efforts. With a focus on innovation and quality, you'll play a vital part in enhancing customer satisfaction in a prestigious travel environment. Experience an attractive, tax-free salary along with extensive travel benefits in the vibrant city of Dubai.

Benefits

Tax-free salary

Travel benefits, including discounts on flights and hotel stays

Qualifications

• 12 years of schooling or equivalent.
• Experience in the travel or leisure industry.
• Qualification in leisure/tourism-related subjects preferred.

Responsibilities

• Assist in the planning and execution of product initiatives.
• Support strong relationships with suppliers and drive performance.
• Conduct market research and provide actionable insights.

Skills

Product Management

Supplier Relationship Management

Market Research

Customer Service

Education

High School diploma or equivalent

Tools

Microsoft Applications

Job description

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we are driven by innovation and excellence. Join us as a [Job Title] and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you will grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.

As a product executive, you will support the Emirates Holidays product team to develop innovative products that generate demand and high levels of conversion. You will provide actionable research findings to meet the needs of the changing marketplace.

In this role, you will:

• Assist the product manager in the planning, implementation, and execution of product initiatives aligned with the key goals and objectives of the business. Produce ROI reports, post-campaign analysis, and extract key learnings to aid future campaigns.
• Support building and managing strong relationships with allocated suppliers/destinations (hotels, DMCs, attractions, transportation providers, tourism boards, etc.), ensuring optimal commercial terms, product quality, and seamless integration across our product portfolio. Drive supplier performance, product innovation, and strategic collaborations that align with business goals and customer expectations.
• Actively seek feedback throughout the campaign/selling period from source markets/distribution channels to identify issues and opportunities to optimize sales and conversion related to the product offering.
• Manage the product administration and support requirements of the business effectively.
• Provide helpdesk/product support by identifying handling issues, incidents, and requests, diagnosing and resolving where possible. Communicate appropriately and in a timely manner to minimize business impact.
• Support the training department with destination training materials to ensure employees become product experts and can optimize sales.
• Create internal sales briefs for campaigns and new product initiatives in collaboration with the product manager. Participate in regular meetings with the commercial and contracting teams to gather feedback and support product promotion in the market.
• Support the production of promotional materials such as websites, microsites, brochures, flyers, and tacticals (digital or print) to meet market-specific timelines and requirements.
• Assist the product manager in market research and analysis by monitoring trends and presenting key findings to support Emirates Holidays products.
• Actively participate in internal and external events and training opportunities.
• Develop and maintain strong, mutually beneficial relationships with internal and external stakeholders.
• Support product and sales queries from operations/front line to maximize conversion and turnaround times of quotes and bookings.

Qualifications:

• 12 years of schooling or equivalent.
• Experience in the travel or leisure industry.

Preferred qualifications:

• Qualification in leisure/tourism-related subjects is advantageous.
• Previous experience in product development is preferred.
• Knowledge of Microsoft applications.
• Experience with booking systems.

At Emirates Group, we are committed to providing our employees with opportunities to grow and develop their careers. If you are looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & Benefits:

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our vibrant, cosmopolitan city by visiting the Dubai Lifestyle section on our careers website: www.emirates.com/careers.

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The Emirates Group

Based in Dubai, the Emirates Group is a profitable business with a turnover of approximately US$18.4 billion and over 50,000 employees. It includes dnata, a leading global air services provider, and Emirates airline, a rapidly expanding international carrier. Emirates flies to over 125 destinations across six continents with a modern fleet of 180 aircraft. Our employees come from over 160 nationalities, enjoy tax-free salaries and benefits, and have access to professional development opportunities in Dubai, a city offering a highly desirable lifestyle.