Product Engineer Commissioning & Software - Global Data Center Segment

Eaton; Dubai; On-site; AED 330,517 - 440,690; Full time

Benefits offered by this job

Annual mentoring program

Career development opportunities

Hybrid worktime model

Job summary

Eaton is seeking a highly skilled Product Engineer for the Global Data Center Segment to work in Dubai. This senior-level position involves managing global service offerings and collaborating with cross-functional teams to enhance service software and customer satisfaction. The ideal candidate should have at least 10 years of experience in product management, commissioning, and operational service models.

The role demands leadership skills in a matrixed environment, influencing cross-regional operations while ensuring governance and execution clarity. Attractive offers include ongoing learning opportunities and a commitment to diversity and sustainability.

Qualifications

• Proven experience in product management and global service offerings.
• Strong understanding of commissioning concepts and operational service models.
• Minimum of ten years in a relevant role in complex environments.

Responsibilities

• Support Offer Manager in defining digital representation of services.
• Build and maintain dashboards to track global offer adoption.
• Partner with Salesforce Expert for data usability and scalability.
• Support offer commercialization readiness for customer-facing execution.
• Drive alignment in a matrixed global environment.

Skills

Global service management

Systems integration

Customer-facing skills

Governance establishment

Analytical problem solving

Education

Bachelor’s degree in engineering or related discipline

Job description

Within this segment, Eaton has an opening for Product Engineer Commissioning & Software – Global Data Center Segment. This position is a globally scoped, senior level individual contributor in the Post Order Center of Excellence (CoE). This role partners closely with the Offer Manager – Services to translate global services offer strategy into pre‑tested and modular solutions commissioning & service software, improving first‑pass yield, decreasing overall service hours on site, and leveraging customer satisfaction across regions.

What you will do

1) Digital Offer Enablement & Governance (Global)

• Support the Offer Manager – Services in maintaining clear, structured offer definitions and the digital representation of services offers (scope elements, deliverables, assumptions, handoffs, acceptance criteria) to reduce regional variance.
• Establish and maintain governance routines for offer‑data quality (definitions, metadata, and documentation) that support repeatable global execution.
• Coordinate closed‑loop feedback (field/program/customer signals) into enhancements to offer content and digital tools enablement.

2) Analytics, Dashboards & Insights (Adoption / Outcomes)

• Build and maintain dashboards/insights to track global offer adoption, usage patterns, and operational signals—turning insights into actions with the Offer Manager and cross‑functional stakeholders.
• Define and monitor offer‑level success measures aligned to global services execution (e.g., adoption indicators, process adherence signals, milestone performance, and other first time right quality/consistency indicators as applicable).
• Deliver regular global performance readouts to Post Order CoE stakeholders; highlight blockers, data gaps, and improvement opportunities.

3) Partnering with Salesforce Expert & Digital Tooling Roadmap

• Partner closely with the Salesforce Expert role to ensure offer‑related data and processes are usable, scalable, and aligned with standards—supporting quoting/selling and post‑order handoffs.
• Contribute to the services digital tools roadmap in partnership with global stakeholders (e.g., enablement content, internal VOC signals, standard work, training support), ensuring tools reinforce global consistency.
• Support process documentation and user guidance to increase adoption and reduce friction across regions/time zones.

4) Commercial & Execution Readiness Support (Global Services Offers)

• Support services offer commercialization readiness by improving clarity and accessibility of offer content, documentation, and the data needed for consistent customer‑facing execution.
• Coordinate with cross‑functional partners (PMO, Quality, regional execution leaders, and others) to improve offer execution drivers and reduce rework driven by unclear/unsupported offer definitions.

5) Cross‑Functional & Global Stakeholder Leadership (Matrixed)

• Operate effectively in a global, matrixed environment—driving alignment without direct authority across regions and functions.
• Serve as a connector between global standards and regional realities, ensuring global offers remain usable, measurable, and scalable.

Position Criteria

• Proven experience defining and managing global service or solution offerings.
• Strong understanding of systems integration, commissioning concepts, and operational service models.
• Proven experience operating at a global or enterprise level, supporting multi‑region delivery models.
• Demonstrated ability to establish governance and drive execution rigor without direct line authority.
• Strong customer‑facing skills with the ability to operate at executive levels.
• Lead clarification and resolution of complex technical, commercial, and execution issues.
• Drive structured problem‑solving and decision‑making across functions.
• High‑impact role influencing how Eaton delivers and scales post‑order services for complex, mission‑critical data center environments.
• Operates with significant autonomy within established strategic direction.
• Balances digital platform evolution with real‑world service execution constraints.
• Escalate effectively when required, ensuring speed, transparency, and leadership alignment.
• Leverage safety behavior in each interaction and drive field services processes and EHS policy compliance.
• Ability to travel internationally as required.

Qualifications

• Bachelor’s degree in engineering, operations, business, or a related discipline from an accredited institution.
• Minimum of ten (10) years of progressive experience in product management, service product management, commissioning, operations, or systems delivery within complex industrial, digital, or infrastructure environments.

What we offer you

• Being part of a company with a long heritage in the energy industry.
• Commitment to inclusion, diversity, and sustainability.
• Annual mentoring program, Eaton University, reward, and recognition system.
• Ongoing learning and career development opportunities in a global company; ability to apply internally for open positions worldwide.
• Strong, agile, and diverse team locally and globally.
• Strong processes and state‑of‑the‑art systems and tools.
• Structured employee development processes with open feedback culture and development plans.
• Detailed induction support and well‑structured onboarding.
• Work‑life balance with a hybrid worktime model.

We are committed to ensuring equal employment opportunities for all applicants. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination on the basis of age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation, or any other status protected or required by law.