Product Documentation Manager

Key Responsibilities As the Product Documentation Manager, you will be responsible for: Designing and Structuring Documentation • Define a clear and intuitive content organization for different user types (technical users, business users, administrators). • Develop user guides, FAQs, interactive tutorials, and technical documents. • Work with the Product and Development teams to identify documentation needs. Writing and Updating Content • Write clear, accessible, and engaging documentation tailored to different audiences. • Ensure continuous updates to documentation based on product evolutions. • Manage translation and internationalization of documentation when needed. Managing Documentation on Zendesk • Structure and optimize the knowledge base on Zendesk. • Establish publication and validation processes for documentation. • Analyze user feedback to improve documentation experience. Collaborating with Internal Teams • Work closely with Product, Support, Marketing, and Development teams to ensure the documentation meets user needs. • Write release notes and detailed change logs for each product update. Implementing Interactive and Innovative Formats • Create video tutorials, infographics, and interactive guides to enhance user experience. • Suggest improvements in the organization and format of documentation content.

Required Profile Technical and Professional Skills • Proven experience in technical writing or product documentation, ideally in a software or SaaS environment. • Proficiency in documentation management tools, particularly Zendesk. • Strong ability to simplify complex concepts for different user types (business users, administrators, developers). • Excellent writing skills in English • Knowledge of Agile / SAFe methodologies (a plus). • Experience documenting Self BI, Data Analytics, or Cloud-based platforms (a plus). Soft Skills • Autonomous and detail-oriented in managing documentation. • Strong analytical skills to explain complex topics in a simple manner. • Curiosity and proactiveness to continuously improve user experience. • Excellent communication skills to collaborate effectively with internal teams (technical, product, support).