Product Director

Masarra; Abu Dhabi; On-site; AED 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Product Director to oversee the entire product lifecycle, from ideation to launch. This pivotal role involves defining product strategies, leading a talented team, and ensuring alignment with market trends and customer needs. The ideal candidate will have a strong background in hospitality or travel, with a commitment to sustainable practices. Join a forward-thinking company that values innovation and operational efficiency, and make a significant impact in delivering exceptional travel experiences.

Qualifications

• 8+ years of senior-level experience in contracting or procurement.
• Proven track record of leading and developing teams.
• Strong commitment to ethical and sustainable practices.

Responsibilities

• Define and manage product strategy and roadmap.
• Lead and mentor the product team for efficiency.
• Conduct market research to identify trends and gaps.

Skills

Team Leadership

Strategic Thinking

Product Management

Market Research

Financial Acumen

Sustainable Practices

Stakeholder Management

Conflict Resolution

Negotiation Skills

Data Analysis

Education

Bachelor's Degree in Business

Bachelor's Degree in Hospitality

Tools

Product Management Software

Project Management Tools

CRM Systems

Job description

The Product Director oversees the entire product lifecycle from ideation and conceptualization to launch and performance optimization. Working closely with the Senior Director of Product & Experiences, this role sets the strategic vision for product offerings, manages cross-functional collaboration among Product, Contracting, Sales, Marketing, and Finance to deliver innovative, profitable and sustainable travel experiences, and packages, ensuring that products align with market trends, customer needs, and organizational goals.

Job Scope:

• Define and manage the overall product strategy, roadmap, and KPIs in alignment with the company’s vision and revenue goals.
• Identify and champion product innovation opportunities (e.g., sustainability-focused products, experiential travel).
• Conduct market research to identify emerging trends, new market segments, and potential product gaps.
• Lead, mentor, and develop the product team (Senior Product Managers and Product Managers), ensuring alignment, efficiency, and adoption of best practices in product management and agile methodologies.
• Work closely with the Contracting Director to ensure product feasibility, availability, and cost-effectiveness.
• Collaborate with Sales and Marketing to align go-to-market strategies, promotions, and product positioning with brand standards.
• Regularly report product performance, market shifts, and strategic initiatives to the Senior Director of Product & Experiences.
• Oversee end-to-end product development, ensuring timely launches and adherence to quality and brand standards.
• Collaborate with Pricing & Analytics to define profitable, competitive pricing structures that maximize revenue and market share.
• Implement and promote best practices in product management, fostering innovation and operational efficiency.
• Analyze product performance data and client feedback to drive continuous enhancements and launch new ideas.
• Establish and monitor KPIs, such as product revenue, profitability, customer satisfaction, and product launch timeliness.
• Communicate regular updates on product performance to senior leadership and key stakeholders.
• Initiate corrective actions or strategic pivots based on market insights and performance data.
• Oversee comprehensive market research to identify customer pain points, competitor benchmarks, and potential market opportunities.
• Integrate sustainable tourism practices and responsible travel guidelines into all product offerings.
• Ensure compliance with legal, ethical, and internal governance standards across the product lifecycle.
• Set product-level revenue and margin targets in coordination with Finance, tracking and optimizing performance.
• Drive profitability by optimizing cost structures, collaborating with Contracting on supplier negotiations, and adjusting the product mix based on analytics.
• Revenue and margin growth per product line.
• Time-to-market for new products or product enhancements.
• Customer Satisfaction and Net Promoter Scores (NPS) related to product experiences.
• Adoption rate of new product features or bundles across Sales channels.
• Innovation pipeline: Number of new concepts prototyped or launched annually

The ideal candidate should have:

• Bachelor’s degree in Business, Hospitality, or a related field.
• Minimum 8 years of senior-level experience in contracting or procurement within DMC, hospitality, or travel sectors.
• A proven track record of leading and developing teams.
• Experience in creating and executing multi-year product strategies.
• A strong commitment to ethical and sustainable practices.
• Demonstrated ability to launch and scale new product lines.
• Strategic thinking and leadership skills, with the ability to motivate cross-functional teams.
• Strong financial acumen, with P&L, ROI, and pricing dynamics expertise.
• A data-driven and analytical mindset.
• Excellent communication, stakeholder management, conflict resolution, and negotiation skills.
• Proficiency in using product management software, project management tools, and CRM systems.

Desirable:

• Experience working within a DMC and start-up environment.