Product And Operations Analyst

CFI Financial Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

CFI Financial Group is seeking an IT Helpdesk Officer to provide vital support in their Dubai office. The role requires strong technical skills, experience in IT support, and a commitment to quality customer service. Join a fast-growing multinational company offering competitive salaries, professional development, and a collaborative environment.

Benefits

Competitive salaries and benefits

Opportunities for growth and development

Supportive and collaborative environment

Qualifications

• Proven experience in IT support, ideally in a financial services environment.
• Fluency in English required.
• Strong knowledge of network troubleshooting (TCP/IP, DNS, VPN).

Responsibilities

• Providing technical assistance and support to end-users.
• Documenting and tracking user issues.
• Collaborating with teams to resolve technical issues.

Skills

Technical troubleshooting

Customer service skills

Documentation proficiency

Problem-solving capabilities

Collaborative skills

Education

Bachelor's degree in information technology, Computer Science, or related field

Tools

Windows OS

Microsoft 365

Active Directory

MetaTrader 4/5

Job description

Job Title: IT Helpdesk Officer

Who are we?

CFI Financial Group is an award-winning trading provider with over 25 years of experience, operating multiple offices worldwide including London, Larnaca, Beirut, Amman, Dubai, Kuwait, Port Louis, and others.

CFI is hiring! Make your mark in the online trading industry.

Are you looking to pursue a career in finance? Do you want to work with a dynamic and growing team in the exciting world of online trading and investing? If yes, then we have some amazing opportunities for you!

Description

We are seeking to recruit a highly organized and capable IT Support specialist to join CFI. An IT Help Desk professional should possess technical troubleshooting abilities, customer service skills, knowledge of software and hardware, network basics, ticket management capabilities, documentation proficiency, time management and prioritization skills, a commitment to continuous learning, problem-solving capabilities, and the ability to collaborate effectively within a team.

Main tasks and responsibilities

1. Providing technical assistance and support to end-users, troubleshooting hardware and software issues, and resolving technical problems.
2. Responding to and resolving user inquiries and requests in a timely and professional manner, ensuring high-quality customer service.
3. Documenting and tracking user issues and resolutions in a ticketing system, maintaining accurate records, and ensuring proper ticket management.
4. Participating in training programs and self-study to continuously improve technical skills and stay updated with emerging technologies.
5. Adhering to established IT policies, procedures, and security guidelines while handling user requests and accessing sensitive information.
6. Assisting with the management and maintenance of IT assets, including inventory tracking and equipment maintenance.
7. Collaborating with cross-functional teams and vendors as required to resolve technical issues and implement solutions.

Education and Experience

• Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
• Proven experience in IT support, preferably in a financial services or trading environment.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and network troubleshooting (TCP/IP, DNS, VPN).
• Familiarity with trading platforms (MetaTrader 4/5 or similar) and financial services applications.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Fluency in English (written and spoken).

Why join CFI?

• We are a fast-growing, multinational company.
• Competitive salaries and benefits.
• Work and learn with industry professionals.
• Supportive and collaborative environment.
• Unlimited opportunities for growth and development.