Product and Customer Insights Manager

Amazon Middle East and North Africa FZ-LLC; Dubai; On-site; AED 150,000 - 250,000; Full time

Job summary

A leading company seeks an analytical and results-driven professional to manage complex studies and collaborate with senior leaders to enhance customer experience. The ideal candidate will possess advanced SQL and VBA skills, excel in stakeholder management, and have proficiency in regional languages. This role offers exposure to international work environments and the opportunity to influence product and service development.

Qualifications

• Advanced knowledge of SQL and VBA.
• Proficiency in regional languages like Arabic, Turkish, Zulu, or Afrikaans.
• Experience in management consulting or related fields.

Responsibilities

• Manage ambiguity and translate business problems into analysis requirements.
• Lead complex studies and present findings to senior management.
• Collaborate with senior leaders to enhance customer experiences.

Skills

SQL

VBA

Data Analysis

Stakeholder Management

Customer Focus

Job description

Key job responsibilities
- Manage Ambiguity: Understand complex business problems across business units, geographies and product lines to create hypotheses and translate this into analysis requirements and identify meaningful insights that help Amazon improve our customer experience.

- Study Management: Lead large and complex studies, including scoping with business leaders, study design, data collection, data analysis, recommendations, and presenting results to senior management.

- Stakeholder Management: Work with senior leaders to understand their priorities and collaborate with them on developing products and services that will improve our customers' experience.

- Team: Support hiring and on-boarding of new team members and contribute to our high-performing culture.

Desired Candidate Profile

- Knowledge of SQL and VBA at an advanced level
- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
- Proficiency in either regional language: Arabic, Turkish, Zulu or Afrikaans (verbal, written, reading).
- Experience in an international work environment in areas such as management consulting, internet, technology, retail, consumer goods or research firm.
- An innovative thinker who also has a strong customer focus and the ability to influence stakeholders / senior leaders through data driven insights.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.

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Amazon Middle East and North Africa FZ-LLC