Processing & Back Office Executive

Sharaf DG; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a detail-oriented individual to join their team in telecom operations. This role involves managing the end-to-end processing of service requests, ensuring compliance with internal guidelines, and collaborating with various teams to deliver seamless telecom solutions to SMB clients. The ideal candidate will have a Bachelor's degree in Business Administration or Commerce and possess strong data entry and documentation skills. If you thrive in a fast-paced environment and are passionate about delivering excellent service, this opportunity is perfect for you.

Qualifications

• 1-3 years of experience in telecom operations or back office roles.
• Strong attention to detail and excellent documentation skills.

Responsibilities

• Handle end-to-end processing of telecom service requests from SMB clients.
• Maintain and organize client data and generate reports related to order processing.

Skills

Attention to Detail

Data Entry Skills

Communication Skills

Coordination Skills

Ability to Work in Fast-Paced Environment

Education

Bachelor's degree in Business Administration

Bachelor's degree in Commerce

Tools

MS Excel

CRM Tools

Enterprise Systems

Job description

Key Responsibilities:

1. Processing Tasks:
2. Handle end-to-end processing of new telecom service requests from SMB clients.
3. Verify customer documents and ensure compliance with internal and regulatory guidelines.
4. Coordinate with the sales team to validate order details and customer information.
5. Process service activations, plan changes, upgrades, and disconnections within defined SLAs.
6. Track and follow up on pending requests and escalations to ensure timely resolution.
7. Maintain accurate logs of processing activities and update internal systems regularly.

Back Office Operations:

1. Maintain and organize client data, contracts, and service-related documents.
2. Generate regular reports related to order processing, activations, and client onboarding.
3. Assist in resolving discrepancies related to customer accounts or documentation.
4. Collaborate with cross-functional teams like logistics, billing, and technical support.
5. Support audits by ensuring documentation and process compliance.
6. Handle internal coordination for smooth delivery of telecom solutions to SMB clients.

Requirements:

1. Required Skills & Qualifications:
2. Bachelor's degree in Business Administration, Commerce, or related fields.
3. 1-3 years of experience in telecom operations, back office, or processing roles.
4. Strong attention to detail with excellent data entry and documentation skills.
5. Proficiency in MS Excel, CRM tools, and enterprise systems.
6. Good communication and coordination skills.
7. Ability to work in a fast-paced, process-driven environment.