Process Optimization & Automation Lead

Tabby; United Arab Emirates; On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Lead Process Analyst to enhance operational efficiency and streamline workflows. In this dynamic role, you will analyze, design, and optimize system processes while collaborating closely with engineering, product, and business teams. Your expertise in systems analysis and workflow configuration will drive improvements across the organization. Enjoy a flexible working environment that values your autonomy and contributions from day one. This is a fantastic opportunity to shape your career in a rapidly growing fintech company that prioritizes employee development and offers stock options.

Benefits

Relocation Support

Flexible Working Hours

Autonomy and Responsibility

Employee Stock Options

Health Insurance

Qualifications

• 3-5 years of experience as a Systems Analyst in a technology-driven environment.
• Strong analytical skills with experience mapping workflows and improving efficiencies.
• Ability to work with engineering teams to define system specifications and process improvements.

Responsibilities

• Manage two process analysts and support them in workflow configurations.
• Gather and document business requirements, ensuring clarity and alignment.
• Collaborate with engineering teams to define API interactions and dependencies.

Skills

Systems Analysis

Process Decomposition

Technical Specifications Writing

Business Rules Engines

Workflow Configuration

Analytical Skills

Process Modeling (UML/BPMN)

API Protocols (SOAP/REST/gRPC)

Message Brokers (RabbitMQ, Kafka)

Advanced English Communication

Tools

UML/BPMN

RabbitMQ

Kafka

Google Pub/Sub

Job description

Department: Risk Management

Location: UAE

Description

About us:

Tabby creates financial freedom in the way people shop, earn, and save, by reshaping their relationship with money.
The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA, and Shein, use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby has generated over $7 billion in transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing app of any fintech in the GCC region. Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

About the role:

We are looking for a Lead Process Analyst to analyze, design, and optimize system workflows and business processes, ensuring efficiency, scalability, and seamless system integration. You will work closely with engineering, product, and business teams to develop structured workflows, technical specifications, and automation strategies that improve operational performance.

Key Responsibilities

• Manage two process analysts and support them for different process workflow configurations


• Gather, analyze, and document business requirements, ensuring clarity and alignment with business objectives.


• Translate requirements into structured technical specifications for development teams.


• Define system workflows and integration schemes to enhance process efficiency along with workflow configuration.


• Optimize and document existing processes, ensuring they are scalable and well-integrated across systems.


• Collaborate with engineering teams to define API interactions, system dependencies, and message flows.


• Support test case development and A/B experiments to validate process changes.
  
  


• Ensure seamless communication between business and technical teams, resolving requirement ambiguities.

Skills, Knowledge & Expertise

Must Have:

• 3-5 years of experience as a Systems Analyst in a technology-driven environment.


• Strong process decomposition skills and ability to write clear technical specifications.


• Hands-on experience with business rules engines, decision modelling, and workflow configuration.


• Strong analytical skills, with experience mapping workflows, analyzing dependencies, and improving system efficiencies.


• Proficiency in process modeling using UML/BPMN notations.


• Ability to work with engineering teams to define system specifications, process improvements, automation logic and system workflows.


• Experience with API protocols (SOAP/REST/gRPC) and system integrations.


• Familiarity with message brokers (RabbitMQ, Kafka, Google Pub/Sub) for event-driven architectures.
  
  


• Advanced level of English, with strong communication skills.

Nice to Have:

• Previous experience with managing teams is a huge plus


• Experience in FinTech products, particularly in lending, payments, or risk operations.


• Understanding of database design and SQL for structuring system data flows.
  
  


• Basic programming knowledge for technical feasibility assessments.

Job Benefits

• Relocation Support


• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.


• A working environment that gives you autonomy and responsibility from day one.


• You should be comfortable with the idea that the quality of your work will influence the shape of your career.


• Participation in the company's employee stock options program.


• Health Insurance