Process Compliance Manager

Key Responsibilities:

• Approve & review internal controls and self-assessment check lists within the business key areas and functions.
• Develop an internal audit program across all functions, implementing regular controls in main processes (e.g., P2P, GRN, warehouse operations, AP & AR, B2B, Ecom, HR operations across all regions).
• Prepare monthly summary reports with recommendations for the brand leadership team, collaborating with all functions to implement necessary changes.
• Review and advise on all internal audit reports of the stores for all brands and other wholesale and distribution businesses.
• Interact with internal auditors to ensure that all major risk areas are covered under the audit program.
• Develop data analytics reporting to manage non-compliance.
• Highlight areas of inadequate compliance performance to Senior Management.

Process:

• Ensure appropriate Retail End to End Processes exist that are clear and concise.
• Analyze Business/Store/Warehouse operations and workflow.
• Develop store and other functions SOPs with the right RACI matrix in conjunction with functions’ deliverables, store operations, and Retail P&C, ensuring smooth implementation and compliance checks.
• Review and, where necessary, revise or amend standard operating procedures to ensure brands have a full suite of policies and SOPs aligned to the agreed processes.
• Ensure that policies are understood and adopted, and the right level of training is developed to ensure adoption.
• Approve and review close policies, procedures, standards, and templates.
• Review and modify existing procedures to reflect changes in operations.

Inventory Counts & Controls:

• Ensure periodic stock counts for all stores are conducted within the stipulated period, ensuring that shrinkage has been properly computed and reported. Assist stores with the development and implementation of stock loss action plans.
• Spearhead the introduction of loss prevention technology, data analytics, and technology such as RFID into the business to assist in the management of stock loss and minimize exposure.
• Introduce cyclical counts to be done in DFC and then to all other stores.
• Assist with the process for any investigations needed by the team.
• Ensure that Key Performance Indicators (KPIs) for store operations are developed.
• Implement a Fixed Asset stock count program in the business.