Problem Manager

AIQU; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

AIQU is looking for a Problem Manager in Dubai. The role focuses on managing the lifecycle of problems in IT service management, aiming to prevent incidents and minimize impact. The candidate will analyze data, propose preventive measures, and collaborate with teams for effective solutions. A Bachelor's degree and 8+ years of experience in the field are required, along with ITIL certifications being a plus.

Qualifications

• 8+ years of experience in IT service management, familiarity with ITIL practices highly beneficial.
• Ability to analyze complex data and translate it into actionable solutions, strong verbal and written communication skills.

Responsibilities

• Identify and categorize problems by analyzing incident records.
• Investigate root causes and collaborate for solutions.
• Coordinate changes to resolve and prevent future issues.

Skills

Analytical skills

Communication skills

Problem-solving skills

Organizational skills

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

ITIL Certification

Job description

AIQU is hiring for a Problem Manager for the Dubai, United Arab Emirates work location.

Job Details:

Job Role - Problem Manager

Job Location - Dubai, United Arab Emirates

Contract Duration - 12 months & an extendable contract

Contract Type - Contract

Job Description:

Position Overview: A Problem Manager is responsible for managing the lifecycle of all problems that arise in an organization. Their primary goal is to prevent incidents from happening, and to minimize the impact of incidents that cannot be prevented.

Key Responsibilities:

1. Problem Detection and Categorization: Identify and record problems by analyzing incident records and using data collected by other IT service management processes.
2. Problem Analysis: Investigate issues to determine their root causes. Collaborate with IT support teams to gather information about the technical background and the impact of incidents on business processes.
3. Preventive Measures and Solutions Development: Propose and implement solutions to prevent future problems. This may include changes in software, hardware, processes, and where necessary, policies.
4. Change Management Coordination: Work closely with the change management team to ensure that changes necessary to resolve and prevent issues are prioritized and implemented effectively.
5. Status Monitoring and Communication: Keep stakeholders informed about the status of problem resolution efforts. Communicate effectively with internal teams, management, and possibly external stakeholders regarding the progress of problem resolution.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 8+ years of experience in IT service management: Familiarity with ITIL practices is highly beneficial.
• Analytical skills: Strong ability to analyze complex data and translate it into actionable solutions.
• Communication skills: Excellent verbal and written communication skills to interact with a variety of stakeholders.
• Problem-solving skills: Ability to think critically and provide solutions to complex problems.
• Organizational skills: Strong capability to manage time and prioritize tasks effectively.
• Certifications: ITIL Certification (preferably in ITIL Service Operation or Continual Service Improvement)
• Any relevant certifications in IT service management or related fields can be beneficial.

To apply, please send your resume to [e-mail].