Private Client Relationship Associate Manager

Private Client Relationship Associate Manager

Position
BVLGARI
Private Client Relationship Associate Manager

Job responsibilities

1. Manage Client Portfolio & Relationships
   • Act as a passionate Brand Ambassador, embodying the Bulgari dream, fostering desire for the brand, and demonstrating exceptional presentation skills and ethics.
   • Strategically develop and manage a portfolio of top clients, leveraging data analysis in collaboration with the local/regional HE Manager & Client Development teams.
   • Build and nurture long-term, trust-based relationships with top clients, serving as a reliable advisor and offering exclusive, seamless, and personalized experiences before, during, and after sales.
   • Drive client retention, elevate engagement, and maximize the development of existing top clients.
   • Proactively scout, network, identify, and convert new high-potential prospects into long-term clients.
   • Utilize CRM tools effectively, ensuring a 360 approach to accurate and qualitative client data sharing.
   • Maximize brand touchpoints stores, pop-ups, events, and third-party venues to enhance prospect and client engagement.
   • Collaborate with stakeholders across Corporate, Subsidiary, and Store levels to define and implement strategic client engagement initiatives.
   • Provide proactive feedback on past client initiatives, contributing insights for continuous improvement.
   • Identify and express training and coaching needs related to client relationship management.
   • Continuously enrich knowledge of luxury, art, and culture to offer clients valuable insights.
   • Share best practices to enhance overall client engagement strategies.
2. Drive High-End Sales & Experience
   • Contribute to defining high-end sales objectives in collaboration with Country, Retail, and Store Directors.
   • Anticipate client needs, mobilize internal teams, and ensure a seamless high-end sales process.
   • Lead the sales journey from invitation and storytelling to negotiation and deal closure by creating a compelling and personalized experience.
   • Maintain client excitement post-sale by ensuring seamless logistics, customs, and administrative follow-ups.
   • Uphold the brand's ethics and policies in all interactions and transactions.
   • Manage after-sales concerns with professionalism and efficiency.
   • Work closely with internal stakeholders at Corporate, Subsidiary, and Store levels to enhance high-end client engagement.
   • Leverage all brand touchpoints including stores, events, and social spaces to strengthen client relationships.
   • Utilize digital tools such as live streaming, remote sales, and augmented reality to enhance the client experience.
   • Provide valuable feedback on assortment, tools, processes, and overall client experience improvements.
   • Share best practices to refine high-end sales strategies.

Profile

Key Skills & Competencies

1. Clienteling & Relationship Building
   • A trusted personal advisor approach going beyond concierge service to offer personalized recommendations based on deep client knowledge and mutual respect.
   • Strong social intelligence and etiquette, seamlessly engaging with UHNW individuals while maintaining professionalism and self-awareness.
   • Ability to build strong relationships not just with clients, but also with their entourage and key decision-makers.
   • Master the art of conversation, demonstrating social expressiveness, intellectual curiosity, and the ability to captivate clients.
   • Confidence in engaging with successful, influential individuals without intimidation or subservience.
2. Networking & Prospecting
   • A strategic and structured approach to identifying and engaging UHNW individuals.
   • Ability to analyze and prioritize contacts, leveraging key relationships to open new business opportunities.
   • Strong follow-up and persistence, maintaining engagement despite initial barriers.
   • A compelling personal brand, with adaptability to different social contexts and client scenarios.
   • Proficiency in using social media for client scouting and relationship-building.
   • Agility in identifying, engaging, and developing relationships with high-potential prospects.
   • Effective use of CRM tools to enhance omnichannel engagement and client ownership strategies.
3. Entrepreneurial Mindset & Business Acumen
   • Strong business acumen, leadership, and entrepreneurial drive to create opportunities and establish credibility with high-value clients.
   • A results-driven mindset, proactively identifying strategies to strengthen client engagement and drive revenue growth.