Private Client Manager

Fragomen; Dubai International Financial Centre; On-site; AED 30,000 - 50,000; Full time

Job summary

Fragomen is seeking a Client Manager to lead a dynamic team in the Dubai International Financial Centre. This role involves managing client relationships, supervising team functions, and driving business development in the immigration services sector. The position promises a vibrant work environment with competitive benefits, catering to high net-worth individuals seeking residence and citizenship options.

Benefits

Private health insurance including dental

22 days annual leave plus public holidays

Access to e-learning platform

Hybrid work arrangements

Training and education bursaries

Qualifications

• Experience in managing client relationships and service delivery.
• Demonstrated ability to generate business and manage team performance.

Responsibilities

• Oversee day-to-day management of client relationships and team performance.
• Identify new business opportunities and lead initiatives for service improvement.
• Manage client onboarding and ensure adherence to service standards.

Skills

Client relationship management

Team leadership

Compliance adherence

Revenue generation

Education

Bachelor's degree in Law or relevant field

Job description

Teams are the organizational areas responsible for the delivery of client visa application and corporate compliance work in Fragomen. This team approach is designed to maximize efficiencies, ensure ownership of work and to empower team members to design work practices to meet the expectations of their clients.

Managers at Fragomen are responsible for the day-to-day management of client relationships. Managers are also responsible for ensuring work is completed within service standards and to professional standards expected of the firm. Managers hold responsibility for the supervision of staff working in the -UAE Inbound practice and are directly responsible for the oversight of core team functions. These functions include billing, Fragomen Connect usage and adherence to agreed best practices. Finally, managers are required to identify new work opportunities for the firm and undertake actions to acquire new work for the practice with the support of the Partners and Senior Managers.

Managers are responsible for ensuring professional delivery of the team’s work. Work output includes allocating work, monitoring workflows, day-to-day client contact, preparing applications and reporting on team performance.

• Determine team capacity, manage workflow, report to senior management and manage under-performance
• Generate leads and drive revenue generation from high net worth individuals seeking residency and citizenship by investment support
• Research and implement initiatives aimed at enhancing Fragomen’s residency and citizenship by investment offering across the MEA region
• Support with the delivery of immigration services to high net worth individuals, including managing relationships, guiding / mentoring junior team members, and liaising with third party stakeholders
• Provide billing estimates, assist with credit control, lead training sessions and calls with clients
• Identify service improvements, agree fee schedules, provide technical expertise and escalation points
• Manage on-boarding new clients, networking / profile raising, speaking at events; draft articles and make contributions to technical training and precedents
• Specialize in residency and citizenship by investment programs for high net-worth individuals
• Work with Partners or Senior Managers to review staff and set targets, monitor performance and mentor junior staff
• Participate in interviews with external candidates; deal with complex queries, research and high-profile matters with support from juniors
• Manage, strengthen, and develop client relationships
• Contribute to client meetings, manage relationships with partners, clients, other managers, Global CSMs and other relevant bodies
• Display professionalism and efficiency in all communications
• Provide tailored, fit-for-purpose, technically sound, and compliant immigration advice to individuals seeking residency or citizenship by way of investment
• Conduct external and internal meetings, communicate clearly and deliver information effectively
• Alter presentation style to suit an audience and listen effectively
• Give performance feedback and criticism in a balanced, constructive and tactful manner

The team :

The PCP team in Dubai is led by a Senior PCP Manager, to whom you will report in this role. The team comprises three consultants at varying levels : a Junior Consultant, a consultant, and a Senior Consultant. The Senior PCP Manager, in turn, reports directly to the Practice Leader for the DIFC office.

What we are looking for :

• Adhere to firm policies, protocols and SRA Code of Conduct
• Act with integrity in the best interests of each client; provide a proper standard of service; maintain the trust the public places in you and in the provision of legal services
• Comply with legal and regulatory obligations
• Deal with your regulators and ombudsmen in an open, timely and cooperative manner
• Encourage equality of opportunity and respect for diversity; and protect client money and assets
• Actively contribute to a positive team and firm culture
• Treat information about the firm and its clients and their businesses as confidential
• Keep up to date with changes in the law

What we offer :

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UAE offerings include :

• Competitive Salary : We offer salaries that reflect your skills and experience
• Health and Wellness : Private health insurance including dental and telemedicine services, a comprehensive employee assistance programme, and Headspace membership
• Lifestyle : Ticket allowances, financial wellbeing platform and advances against housing
• Time Away from Work : 22 days annual leave + public holidays, enhanced maternity leave, volunteering leave and long service leave
• Professional Development : Access to our e-learning platform, mentoring schemes, and training & education bursaries (where applicable)
• Hybrid Work Arrangements : The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of three days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need

What to expect :

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who we are :

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - https : / / www.fragomen.com / about / responsible-business-practices.html

Client Manager • Dubai International Financial Centre, AE