Presales-Dynamic 365

Antal International Network; Dubai; On-site; Confidential; Full time

Job summary

Join a forward-thinking company as a Solution Expert, where you will leverage your in-depth knowledge of D365 F&O to provide tailored solutions for clients. This role involves showcasing products, understanding industry needs, and ensuring customer satisfaction through effective communication and problem-solving skills. You will play a key role in project transitions, support sales efforts, and contribute to revenue growth by identifying additional service opportunities. If you're passionate about technology and customer success, this is the perfect opportunity to make an impact in a dynamic environment.

Qualifications

• In-depth knowledge of D365 F&O and basic knowledge of Microsoft solutions.
• Strong technical knowledge and problem-solving abilities required.

Responsibilities

• Provide solution expertise in D365 F&O and other Microsoft products.
• Assist in customer support and handle project scope changes.

Skills

Technical Knowledge

Communication Skills

Problem-Solving Abilities

Education

Microsoft Certified: Dynamics 365 Finance & Operations – Solutions Architect Expert

Microsoft Certified: Azure Fundamentals

Finance/Supply Chain Certifications

Tools

D365 F&O

Power Platform

Business Central

Job description

Key Responsibilities:

1. Solution Expertise – Have in-depth knowledge of D365 F&O (Finance & Supply Chain) and basic knowledge of other Microsoft solutions (Power Platform, Business Central, etc.).
2. Product Positioning – Choose the best product based on the customer’s industry, budget, and business needs.
3. Product Demonstrations – Showcase the solution to clients, explaining how it fits their requirements.
4. Domain Knowledge – Understand key industries like Supply Chain, Manufacturing, and Retail to provide relevant solutions.
5. Continuous Learning – Stay updated on new features, case studies, and add-on solutions.
6. Effort Estimation & Proposals – Help estimate costs, implementation time, and customization needs.
7. Project Handover & Transition – Ensure a smooth handover from presales to project delivery teams.
8. Customer Support & Escalations – Assist in handling customer issues and changes in project scope.
9. RFPs & Documentation – Support the sales team by responding to RFPs and tenders.
10. Revenue Growth – Identify opportunities for additional services post-implementation.

Preferred Certifications:

• Microsoft Certified: Dynamics 365 Finance & Operations – Solutions Architect Expert
• Microsoft Certified: Azure Fundamentals
• Finance/Supply Chain certifications are a plus.

This role requires strong technical knowledge, communication skills, and problem-solving abilities to support sales and ensure customer satisfaction.