Pre-Sales Solutions Consultant (Noggin)

Motorola Solutions; Dubai; On-site; AED 223,000 - 379,000; Full time

Job summary

Motorola Solutions UK Limited-DDA seeks a Solutions Consultant to translate customer business needs into viable technical blueprints, ensuring the solution is robust, user-centric and tailored.

The role covers discovery, architecture, storytelling, objections handling, and close collaboration with the sales team to deliver compelling pre-sales artefacts and demonstrations.

Qualifications

• Exposure to crisis/ incident/ emergency management, business continuity management or risk management.
• Ability to communicate with customers in Arabic (Gulf/Khaleeji) preferred.
• Bachelor's degree or clear practitioner experience.
• 5+ years in complex business software solutions, at least 2 in a senior role.
• Experience gathering requirements and preparing pre-sales artefacts.
• Experience delivering software demonstrations and owning client relationships.
• Experience in software development project teams.
• Market or product analysis for software products.

Responsibilities

• Understand customer business, elicit requirements and assess current processes.
• Qualify opportunities with sales to ensure fit.
• Architect solutions and craft demonstrations tailored to customer needs.
• Address objections and lead deep-dive workshops with the customer team.
• Develop proposals with sales and ensure accurate scoping and handover to implementation.

Skills

Crisis/incident management

Arabic communication

Education

Bachelor's degree or equivalent

Job description

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Noggin is a leader in integrated resilience management technology offering a next-generation cloud-based platform that combines 10 essential solutions into one unified system. Our award-winning platform seamlessly integrates operational and third-party risk management operational resilience business continuity incident and crisis management emergency management and security and safety operations.

Job Description

The purpose of the Solutions Consultant position is to embody the mantra of Problem Meet Solution from a Functional Customer Business Process focus. At its core the Solutions Consultants responsibility is to understand the customers specific business and technical needs translate architect and articulate this into a viable compelling and clear blueprint for a technological solution. This involves a deep understanding of the business processes workflows and pain points to define the what and why of a solution before the Solutions Consultants teams delve into and articulate the how. Solutions Consultants are the visionaries who ensure that the technological solution is not just technically sound but also functionally robust and user centric.

Key Responsibilities

The Investigator - Discovery and Qualification: During the initial phases of the sales cycle the Solutions Consultant plays a crucial role in deeply understanding the prospects business. This goes beyond a superficial understanding of their pain points but also:

• Uncover business and functional requirements engaging various stakeholders to elicit detailed information about their current processes challenges and desired future state.


• Qualify the opportunity in collaboration with the sales executive to help determine if our solutions are a genuine fit for the customers needs.

The Architect and Storyteller - Solution Design and Presentation: Once a solid understanding of the customers needs is established this role transitions into architecting a solution articulated via compelling storytelling.

• Tailoring the solution to address the unique requirements uncovered during discovery.


• Crafting compelling demonstrations and assisting Solutions Consultant to create and present customized product demonstrations that showcase how the solution will solve the prospects specific problems. Not generic overviews but tailored narratives that resonate with the audience.

The Trusted Advisor - Handling Objections and Technical Deep Dives: As the sales process moves forward prospects will inevitably have questions and objections often of a more technical nature. The Solutions Consultant is a knowledgeable resource for addressing these concerns with credibility and expertise.

• Address functional and technical objections providing detailed and reassuring answers.


• Conduct functional and technical workshops lead deep-dive sessions with the prospects team to discuss the solutions architecture implementation and ongoing management in detail.


• Build trust and confidence with a deep understanding of both our product and solution within the customers context to help close the deal.

The Collaborator - Proposal Development and Closing: In the final stages of the sale the FSA works closely with the sales team to ensure the proposed solution is accurately articulated reflected in the commercial offer. The contributions include:

• Defining the Scope of Work providing the customer contextual details that resonate with the customers solution expectations ensuring accuracy and clarity.


• While the primary focus is on the pre-sales process involvement may extend into the post-sale phase. Supporting handing over the solution to the implementation team for a seamless transition for the new customer.

Desired Qualifications

• Exposure to crisis / incident / emergency management business continuity management or risk management


• Ability to communicate with customers in Arabic (Gulf / Khaleeji) is preferred

Basic Requirements

• Bachelors degree or clear practitioner experience


• A minimum of 5 years related experience with complex business software solutions ideally with at least 2 in a senior role


• Demonstrated experience in requirements gathering and analysis and solution consulting processes and the preparation of pre-sales artefacts


• Demonstrated experience in analyzing the needs of prospective customers providing advice and delivering software demonstrations showcasing how our solutions can be delivered to customer needs


• Experience with ownership of the client relationship and front-line stakeholder engagement


• Experience working within project teams in a software development context


• Market or product analysis for software products


• Software Solution Consulting Software Solution Implementation Business development or sales experience

Location and Travel Requirements

• Must be able to travel up to 30% of the time


• Candidates can live anywhere in the UAE

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

Travel RequirementsUnder 25%

Relocation ProvidedNone

Position TypeExperiencedReferral Payment PlanYes

Company

Motorola Solutions UK Limited-DDA

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

Required Experience

Contract