Pre-Sales Consultant

Symphony Industrial AI, Inc.; Dubai; On-site; USD 80,000 - 120,000; Full time

Job summary

A leading AI enterprise in Dubai seeks an experienced Presales Consultant to drive technical solutions and support sales processes. The ideal candidate should have over 8 years of presales experience in IT service management solutions, with expertise in tools like ServiceNow and BMC. You will collaborate with various teams and deliver product demonstrations, ensuring solutions meet customer requirements. Strong negotiation and relationship-building skills are essential for this role.

Benefits

Significant ownership

Direct collaboration with founders

Strong equity compensation

Qualifications

• Minimum 8+ years of presales experience in IT solutions.
• Hands-on experience with IT service management tools is desirable.
• Strong technical expertise and ability to learn new technologies.

Responsibilities

• Driving technical solutions to meet customer requirements.
• Demonstrating products to various audiences.
• Managing sales processes and strategic account planning.

Skills

Sales negotiation

Technical expertise

Problem-solving

Relationship building

Education

ITIL V3 / 2011 certification

Tools

ServiceNow

BMC Remedy

Fresh Service

ManageEngine

Job description

Introduction

Solution Consultant

SymphonyAI (www.symphonyai.com) is a global enterprise AI leader specializing in generative and predictive AI. The company leverages deep industry expertise to develop packaged AI products and applications tailored to specific challenges. SymphonyAI is a leading enterprise AI SaaS provider with productized, packaged AI application suites targeting high-value use cases across key verticals. Its innovative offerings are built on the EurekaAI platform, which supports predictive, generative, and agentic AI functionalities. SymphonyAI's software applications help organizations in retail, CPG, financial services, industrial sectors, enterprise IT, and media sectors to unlock insights, address business challenges, and empower their operations. The company counts over 2,000 of the world's leading organizations among its customers.

SymphonyAI is seeking an experienced Presales Consultant passionate about selling ITSM, ESM, ITAM, Service Automation, Agentic AI, and Co-Pilot business solutions. The role involves close collaboration with sales, engineering, and product teams to ensure technical solutions meet customer needs. The Presales Consultant will lay the groundwork for customer acquisition and support clients throughout the sales process.

The primary focus of the Pre-Sales Consultant includes prospecting, responding to RFPs, developing proposals, ensuring technical compliance, delivering presentations and demos, and selling SymphonyAI’s solutions, with an emphasis on research and validation. The candidate should possess excellent technical, sales negotiation, and relationship-building skills to exceed sales targets.

Why should you join us?

• Be part of defining an industry with AI/ML in your role
• Significant ownership, direct collaboration with founders, and great external exposure
• Strong equity compensation

Job Description

Responsibilities include:

1. Driving technical solutions quickly and effectively to meet customer requirements with a strong customer focus.
2. Demonstrating ITSM, ESM, ITAM, Service Automation, Agentic AI, and Co-Pilot products effectively to audiences with varied technical knowledge.
3. Staying current on product developments, releases, and competitive analysis to inform presentations, demos, and POCs.
4. Understanding business and technical problems addressed by solutions, including regulations, business drivers, security, and evolving needs.
5. Managing sales processes and strategic account planning.
6. Assisting sales teams in qualifying customer needs and conducting pre-demo needs analysis.
7. Delivering product demonstrations, both standard and tailored, onsite and via WebEx.
8. Creating demo scripts and scenarios, maintaining demonstration environments.
9. Ensuring solutions align with client requirements and best practices in Statements of Work.
10. Responding to RFI and RFP processes and supporting sales closure.
11. Providing feedback to Product Managers based on client interactions.
12. Keeping abreast of market trends, product, and competitor landscapes.
13. Supporting marketing events such as conferences, trade shows, and webinars.
14. Collaborating with development and implementation teams to deliver suitable solutions.
15. Traveling regionally to meet clients and partners.
16. Being self-motivated, technology enthusiast, and innovative.

Qualifications:

1. ITIL V3 / 2011 proficiency or Expert certification, with excellent English communication and presentation skills.
2. Minimum 8+ years of presales experience in ITSM, ESM, ITAM, Service Automation, Agentic AI, Co-Pilot solutions like ServiceNow, BMC, Fresh Service, ManageEngine.
3. Hands-on experience with tools such as ServiceNow, BMC Remedy, Fresh Service, ManageEngine is desirable.
4. Strong technical expertise in web technologies, with the ability to learn new technologies.
5. Understanding of infrastructure, network, and database concepts.
6. Knowledge of scripting and application development technologies like Java, .Net, JavaScript.
7. Experience supporting large-scale ServiceNow bids in bid and presales environments.
8. Proven ability to support sales teams in winning new business.
9. Strong problem-solving, prioritization, and presentation skills.
10. Excellent interpersonal and stakeholder management skills.

About Us

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across critical industries such as retail, CPG, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, it has served over 1,500 enterprise customers globally and employs over 3,000 professionals across more than 30 countries.