POS Techno-Functional Lead - 2 year contract

AL TAYER GROUP LLC; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player in luxury retail is seeking a Retail Omni and Store Lead to drive their ERP transformation. This pivotal role demands expertise in Xstore POS and Omnichannel Retail, ensuring seamless integration and operational excellence. You will collaborate with stakeholders to deliver innovative solutions, manage change, and lead a talented IT team. This is a unique opportunity to shape the future of retail technology in a dynamic environment, where your insights will directly influence the customer experience across luxury brands. Join a forward-thinking company committed to excellence and innovation.

Benefits

Health Insurance

Employee Discounts

Flexible Working Hours

Professional Development Opportunities

Qualifications

• 12-15 years in IT, with 5+ years in Omnichannel Retail Store Systems.
• Experience with retail ERP and XStore POS implementations.

Responsibilities

• Oversee Omnichannel and store modules during ERP transformation.
• Manage transition to Business As Usual (BAU) post-implementation.

Skills

Xstore POS

Omnichannel Retail

SAP S/4Hana

Project Management

Stakeholder Management

Change Management

Education

Bachelor's/Master's in Computer Science

Retail Functional Certification

Tools

E-commerce Platforms

POS Hardware

Job description

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in fashion, jewellery, home, and department stores. Complementing its position in luxury retail, Al Tayer Insignia has also expanded into lifestyle retail, representing leading brands in Beauty, Home, Fashion, and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols, and Armani, among others.

About The Role

The Retail Omni and Store Lead will oversee the Omnichannel and store modules during a major Retail ERP transformation. This role requires a strong understanding of Xstore POS and all Omnichannel Retail touchpoints. Experience with XStore integrated with SAP S/4Hana is highly preferred. The role demands extensive knowledge of POS operations, third-party integrations, and a proactive change management approach, with a focus on Digital Transformation.

What You’ll Be Doing

Strategic Responsibilities

• Support the ERP transformation, collaborating with stakeholders and SI partners for successful implementation.
• Ensure timely, within-budget delivery of modules, maintaining quality standards.
• Focus on delivering standardized systems and processes.
• Translate business needs into functional requirements, covering XStore POS, Order Management, integrations, data migration, and reporting within a SaaS environment.
• Manage transition to Business As Usual (BAU) post-implementation.
• Implement governance frameworks across ATG and vendors for effective decision-making and visibility.

Business Engagement & Requirements

• Define and model business processes with SMEs.
• Hands-on experience with Omnichannel XStore POS, store fulfillment, Last Mile, and online marketplace operations.
• Deep understanding of the customer order lifecycle from order to delivery.
• Experience with diverse payment methods and EFT bank integrations.
• Knowledge of customizing and configuring XStore POS and related modules.

Solution Design & Configuration

• Convert business requirements into detailed technical specs, aligning with industry best practices.
• Develop solutions to bridge gaps and enhance processes.
• Experience with POS hardware, infrastructure, and PCI compliance.

Data Integrity

• Oversee data integration from multiple sources, ensuring accuracy and integrity for reporting.
• Create and maintain data models for performance management.

ERP Implementation & Testing

• Participate in full-cycle implementations and upgrades, including support projects.
• Understand retail POS workflows and omnichannel processes.
• Experience with E-commerce omnichannel modules and POS rollouts in GCC countries, including localization and tax rules.
• Serve as liaison during UAT, defining test cases, validating functionality, and providing user support.

Change Management

• Lead change management efforts in large-scale digital transformation projects.

Performance Optimization & Continuous Improvement

• Conduct POS performance testing in cloud environments.
• Monitor post-implementation system performance, identifying and implementing improvements.

Managing Performance

• Lead and develop the Retail IT and Support teams.
• Engage with stakeholders and vendors, managing project and performance issues.
• Align team efforts with HR policies and foster cross-functional collaboration.
• Communicate project status, risks, and issues effectively to leadership.

Desired Candidate Profile

Education: Bachelor's/Master's or Engineering degree in Computer Science or related field; retail functional certification preferred.

Experience: 12-15 years in IT, with at least 5+ years in Omnichannel Retail Store Systems and XStore implementation.

Additional Requirements:

• Minimum 3 retail ERP and XStore POS implementations, including store rollouts.
• Experience with omnichannel retail, e-commerce, third-party integrations, and GCC localization.
• Strong project management knowledge (Waterfall, Agile, Spiral).
• Excellent communication, stakeholder management, and change management skills.
• Technical expertise in software functionality, design, and resolution prioritization.
• Proven leadership and organizational skills, with the ability to influence and facilitate discussions.

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