POS System Administrator

Asm Global; United Arab Emirates; On-site; USD 50,000 - 75,000; Full time

Job summary

ASM Global, an international leader in venue management, is seeking a POS Manager for the Coca-Cola Arena in Dubai. The position requires a Bachelor's degree in IT or computer science and at least 5 years of experience managing large-scale POS systems within the events or hospitality sector. Successful candidates will demonstrate excellent problem-solving and communication skills, alongside proficiency in both Arabic and English. This exciting role offers the opportunity to be part of a dynamic team at one of the Middle East's premier entertainment venues.

Qualifications

• 5 years of experience in POS administration or similar role.
• Experience with large-scale POS setups and troubleshooting.
• Fluency in Arabic and English.

Responsibilities

• Manage Coca-Cola Arena POS systems and related integrations.
• Ensure smooth operation of POS and assist in troubleshooting.
• Communicate effectively with stakeholders across events.

Skills

Communication

Stakeholder management

Problem-solving

Education

Bachelor’s degree in computer science or IT

Tools

POS systems

IT service management

Job description

ASM Global teams across the world are innate problem solvers and people who thrive on the excitement of developing events that create opportunity and connection. We are meticulous planners, innovative thinkers, relationship specialists and acutely experienced business leaders who love what they do.

At ASM Global, we love events, it's what we do. It's a part of our DNA and what drives us.

This role involves :

• The management of the Coca-Cola Arena Point of Sale (NCR Aloha) and related or integrated systems.

This role is on a freelancer agreement, and it requires the candidate to have their own visa / sponsorship. A detailed job description can be found below.

ABOUT YOU

Everyday our people are responsible for delivering extraordinary experiences for every guest who walks through our doors.

You will have a shared values and people-centric mindset and genuinely want to make a difference. That's what makes you stand out from the crowd and why we want to meet with you.

You should have : Qualifications :

• Bachelor’s degree in computer science, Information Technology, or related field
• Relevant industry certifications (e.g., POS systems, IT service management) are an advantage

Experience :

• Minimum 5 years in POS administration or similar role
• Experience with large-scale POS setups (100+ devices)
• Background in the events or hospitality industry, preferably in the UAE
• Hands-on experience with POS software, hardware, and third-party integrations
• Familiarity with POS troubleshooting, reporting, and analytics
• Excellent oral and written communication skills
• Previous experience in events or hotels
• Fluent in Arabic and English

Personal Qualities :

• Friendly and amicable personality.
• Excellent listening and communication skills at all levels.
• Excellent stakeholder management skills.
• Excellent personal presentation and grooming.
• Willingness to work as a team member and accept direction.
• Can-do attitude without compromising safety.
• Ability to work under pressure and meet deadlines.

ABOUT THE VENUE

Coca-Cola Arena in Dubai is the first and largest fully air-conditioned, multipurpose indoor arena in the Middle East, operating year-round.

With a capacity of 17,000, Coca-Cola Arena hosts major international touring artists, sporting events, family entertainment, comedy shows, exhibitions, and gala dinners, thanks to its adaptable design including a rolling modular stage, automated drapes, and a retractable seating system.

Situated within Dubai's City Walk, the arena is managed by ASM Global, a leading venue management company, and owned by Dubai Holding.

ABOUT THE COMPANY

ASM Global is the world's leading producer of entertainment experiences, with a network spanning five continents and over 350 prestigious venues worldwide, including arenas, stadiums, performing arts venues, and convention centers.

ASM Global aims to be a great employer and a company that provides long-term careers and development opportunities.

Follow us on Facebook, Instagram, LinkedIn, and X.

Click HERE to view the full job description for the position.