Policy Management Manager

Nas Neuron Health Services; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A healthcare service provider in Dubai seeks an experienced Senior Supervisor to lead the policy management team. Candidates should have at least 7 years in insurance operations, with strong leadership and analytical skills. This role requires a Bachelor's degree, with a Master’s preferred, and proven experience managing teams. Candidates must possess UAE experience and a deep understanding of insurance regulations. Competitive compensation and career growth opportunities offered.

Qualifications

• Minimum of 7 years of experience in insurance operations.
• At least 3 years in a managerial or supervisory role.
• Proven experience in policy management operations or policy administration.

Responsibilities

• Lead and manage the policy management team.
• Ensure compliance with local insurance regulations.
• Produce accurate management reports and statistical information.

Skills

Leadership

People management

Data analytics

Customer service

Education

Bachelor’s degree in business administration, Insurance, or related field

Master’s degree

Tools

Advanced Excel

QlikView

Job description

Overview

Nas Neuron Health Services - A certified Great Place to Work is dedicated to simplifying healthcare and making it more accessible.

We prioritize seamless experiences, excellence in health insurance management, and innovative technology to better serve our clients and partners.

Rooted in our core values—Growth Mindset, Excellence, Resilience, Reliability, and Integrity—we provide clarity, protection, and efficiency at every step.

The Position

The Position :

We are seeking a highly organized and detail-oriented person to lead and oversee the policy management function. As the Senior Supervisor you will have management responsibility for the team, you will ensure that the department’s outcomes are met aligned with regulatory and organisational standards. You will drive and take decisions on process improvements, cap plan management, strategic roadmap with a reporting line into the Head of Department.

Key Accountabilities

• Motivate individuals and team collectively to achieve agreed productivity, turn-around-time, quality and customer satisfaction targets
• Create an environment that encourages and delivers success – you must have the ability to inspire your team whilst developing your team members to the next level
• Ensure appropriate performance management action, timely recruitment and effective succession planning is in place.
• Build a strong partnership and collaborate closely with stakeholders. Develop and maintain proactive business relationships, both internally and externally to ensure a seamless delivery of service
• Contribute to change and innovation and be pro-active in identifying opportunities for improvement within the team
• Use independent judgement and discretion to review and resolve complex issues
• Contribute to achieving departmental and company-wide goals and business plans
• Instrumental in Employee Engagement and a ‘one team’ approach

Key Responsibilities

• Lead and manage the policy management team and activities related to policy / member setup, maintenance in line with regulatory and organisational standards
• Ensure compliance with local insurance regulations for the Middle East and internal company policies.
• Lead training, mentoring, and performance management for the policy management operations team.
• Produce meaningful, accurate management reports and statistical information in line with formats and timescales agreed with management, including trending and enhancement activities to quantify operational impacts
• Use data insights to challenge day-to-day operations, and build a continuous improvement mind set
• Manage effective capacity plans, keeping oversight of staff level requirements. Proactively address and escalate any risks
• Manage the implementation of projects with the support of subject matter experts
• Interact with the senior management and internal / external stakeholders to adapt processes to meet evolving objectives.

Your Profile

• Bachelor’s degree in business administration, Insurance, or related field (master’s preferred).
• Minimum of 7 years of experience in insurance operations, with at least 3 years in a managerial or supervisory role.
• Proven experience in Policy management operations or policy administration in health insurance. UAE experiences mandatory
• Strong understanding of insurance regulations and industry standards; UAE experience mandatory
• Familiarity with core insurance systems and data management tools.
• Certification in insurance (e.g., CII, HIA, LOMA) is desirable.
• Experience in coaching, managing, developing and motivating individuals
• Proven data analytics skills (advanced Excel, QlikView)
• Clear experience in driving a team to achieve excellent customer service results
• Experience of leading and implementing change
• Excellent inter-personal skills
• Negotiation and influencing skills
• Action-orientated problem-solving skills / process improvement
• Excellent organisation, planning and prioritisation skills
• Strong communication skills : demonstrating drive and enthusiasm
• Demonstrating flexibility and adaptability to change
• Result-oriented, able to mobilise the team to achieve key objectives
• Accountability – assumes ownership for achieving personal results and collective goals
• Customer orientated
• Balances stakeholders
• Organizational Savy
• Drives Engagement
• Build effective teams
• Tech savvy
• Global perspective