Planning And Scheduling Officer

Job Purpose

dnata Airport Operations vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passengers and 140 scheduled airlines annually.

As planning and scheduling officer, you will implement workforce optimization frameworks through expert use of workforce planning systems. This includes delivery of advanced roster modelling and analytics, and providing data-driven insights that influence decision-making related to manpower resourcing. The role holder will lead the development and implementation of optimized staff scheduling solutions that provide operational efficiency, enhance resource utilization, and improve employee satisfaction.

In This Role, You Will

• Drive the development of workforce scheduling frameworks, integrating complex variables including skill matrices, business forecasts, and emerging operational trends to optimize employee resource allocation.
• Lead advanced roster scenario planning using workforce management optimization tools, delivering innovative solutions that balance operational excellence with cost efficiency.
• Analyse implemented models and provide recommendations to stakeholders on staffing strategies, overtime optimization, and flexible deployment models to meet dynamic business requirements.
• Direct the implementation of optimized workforce schedules across multiple business units, ensuring seamless integration of training requirements and qualification compliance.
• Challenge business recommendations and advocate roster deployment models that enhance operational flexibility while maintaining fair work distribution and employee welfare.
• Lead the execution of overtime management initiatives, optimizing resource utilization while ensuring cost-effectiveness and regulatory compliance.
• Partner with department heads and resource planning leads to discuss anticipated staffing needs and potential scheduling challenges.
• Accountable to drive continuous improvement in staff scheduling practices by engaging in cross-functional initiatives and implementing Plan-Do-Review cycles.
• Oversee the integrity of workforce management systems (SPX or other systems), ensuring robust version control and maintaining base data that improves roster performance across all business units.
• Deliver insights through advanced analytics and reporting, enabling data-driven decision-making at the senior management level.

Qualifications & Experience

Qualifications: Secondary school qualification (12 years). Experience: 5+ years of work experience in an operations environment; Minimum of 3 years of experience in planning, rostering, and employee scheduling. Knowledge & Skills: Intermediate to advanced knowledge in the use of Optimizer or Rules-based Solver in workforce management systems; Hands-on skills with advanced workforce planning systems and/or optimization tools; Advanced problem-solving skills and ability to influence stakeholders; Effective written and verbal communication skills; Advanced knowledge of workplace digital tools such as: i) MS Office suite, ii) Advanced Excel, iii) Power Automate Desktop, iv) PowerBI, v) Power Query.

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what it's like to live and work in our cosmopolitan home city can be found in the Dubai Lifestyle section.