Pioneer Talent Program - Customer Service Representative

Binance; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht leidenschaftliche Kundenservice-Mitarbeiter für das Pioneer Talent Program. Diese Vollzeitrolle bietet die Möglichkeit, in der dynamischen Blockchain-Welt zu arbeiten und wertvolle Erfahrungen durch maßgeschneiderte Schulungen und persönliche Mentorships zu sammeln. Bewerber sollten über ausgezeichnete Kommunikationsfähigkeiten und eine positive Einstellung zur Kryptoindustrie verfügen. Werden Sie Teil eines engagierten Teams, das sich für außergewöhnlichen Kundenservice einsetzt und helfen Sie, die Zukunft der digitalen Innovation zu gestalten.

Benefits

Wettbewerbsfähiges Gehalt

Home-Office-Möglichkeiten

Karrierewachstum und kontinuierliches Lernen

Arbeiten in einem benutzerzentrierten Umfeld

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice, vorzugsweise im Finanz- oder E-Commerce-Bereich.
• Fähigkeit, unter Druck zu arbeiten und starke Kommunikationsfähigkeiten.

Responsibilities

• Bearbeiten von Live-Chat-Anfragen und anderen Online-Tools.
• Bereitstellung genauer und umfassender Informationen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Französisch (Muttersprache)

Englisch (fortgeschritten)

Education

Hochschulabschluss

Job description

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance's offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access worldwide.

About The Pioneer Talent Program

Are you an early-career professional ready to kickstart your career in the dynamic world of blockchain? Binance's Pioneer Talent Program is designed to nurture ambitious individuals like you. The program offers full-time roles where participants will gain hands-on expertise via a tailored training curriculum and personalized 1:1 mentorship from industry leaders. Dive behind the scenes of the world's leading blockchain ecosystem while building skills to thrive in Web3. Launch your career with purpose—join us in shaping the future of digital innovation.

Who May Apply

Candidates with up to 5 years of relevant work experience.

About The Team

Join Binance's Customer Service team and be part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us to help ensure exceptional service standards and high customer satisfaction.

Responsibilities

1. Handle high volume live chat and other online tools.
2. Provide accurate, valid, and comprehensive information.
3. Follow communication procedures, guidelines, and policies.
4. Support other business units with customer liaison and accurately document customer requests.
5. Manage complaints, provide proper solutions and options within the time limits, and follow up to secure resolution.
6. Go the extra mile to engage customers.

Requirements

1. Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
2. College degree or above.
3. Native-level fluency in French, and advanced English skills are required to support our global/overseas users.
4. Previous experience with cross-functional support is advantageous.
5. High level of honesty and integrity; proactive and meticulous; responsible with a team spirit.
6. Ability to work under pressure, strong communication skills, and a desire to exceed expectations.
7. Passionate about the customer service industry and adaptable to different work shifts.
8. Positive attitude towards the crypto industry.

Why Binance

• Shape the future with the world's leading blockchain ecosystem.
• Collaborate with world-class talent in a user-centric organization with a flat structure.
• Engage in unique, fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Enjoy a competitive salary and benefits, including a work-from-home arrangement (subject to business needs).

Binance is committed to being an equal opportunity employer. We believe that a diverse workforce is fundamental to our success. By submitting an application, you agree to our Candidate Privacy Notice.