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PFT Solutions Technical Specialist (Middle East) - External

Vitalograph

United Arab Emirates

On-site

USD 40,000 - 60,000

Full time

21 days ago

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Job summary

A leading company in respiratory diagnostics is seeking a PFT Solutions Technical Specialist for the Middle East. The role focuses on providing expert support for medical devices, troubleshooting issues, and delivering training. Candidates should have a Bachelor's degree and a technical service background, with a strong emphasis on customer satisfaction and communication skills.

Qualifications

  • Proven technical service and maintenance experience.
  • Experience in teaching, preferably in healthcare industry.
  • In-depth technical knowledge of PFT Solution products.

Responsibilities

  • Provide Level 2 medical device and software support.
  • Train internal stakeholders on device installation and maintenance.
  • Handle customer complaints and provide solutions.

Skills

Customer-focused mindset
Technical service experience
Strong IT aptitude
Adaptability in communication

Education

Bachelor's degree in related field

Job description

PFT Solutions Technical Specialist (Middle East) - External

About the Role:
As the Technical Specialist for PFT Solutions for the Middle East, within the Vitalograph Respiratory Diagnostic Solutions team, your primary responsibility is to provide expert Level 2 medical device hardware and software support on all Vitalograph PFT Solutions products, services and solutions to internal stakeholders, distribution partners, and end users in the Middle East region

Key Responsibilities:

  • To be the Level 2 medical device and software expert and be able to converse at a high level with customers, troubleshoot complex problems and fully explain the features and benefits of PFT Solutions products (including the device hardware, software, and associated network solutions).
  • Provide Level 2 onsite and remote device service, and application software support for all PFT Solutions products, supported by the wider PFT Solutions team, to internal stakeholders, distribution partners, and end users globally.
  • Handle customer complaints for the product range through the QMS, performing root cause analyses and developing preventative and corrective actions.
  • Provide installation, maintenance, troubleshooting and repair training courses to internal stakeholders and partners including the creation of all associated materials, manuals, and documentation.
  • Assist with initial and selective important installations at customer locations.
  • Support IT projects and, where appropriate attend meetings with customer IT departments to discuss scope, timelines, and deliverables.
  • Create and maintain documentation, manuals, etc. to support the role, internal stakeholders, distribution partners and end users.
  • Support sales and marketing with select projects, workshops, and exhibitions.
  • Advise Product Management regarding customer satisfaction, customer feedback, product performance, and suggestions for product improvements.

What We re Looking For:
  • Bachelor s degree in related field and/or equivalent training and work experience.
  • Proven, strong technical service and maintenance experience.
  • Proven experience in teaching or a similar role, preferably in the healthcare industry.
  • In depth technical knowledge and understanding of PFT Solution products and services.
  • Strong technical and IT aptitude and ability to explain complex concepts in a clear and concise manner.
  • Customer-focused mindset with a strong commitment to customer satisfaction.

Company Industry

  • Pharma
  • Biotech
  • Clinical Research

Department / Functional Area

  • IT Software

Keywords

  • PFT Solutions Technical Specialist

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