PFT Solutions Technical Specialist (Middle East) - External

Vitalograph; United Arab Emirates; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in respiratory diagnostics is seeking a PFT Solutions Technical Specialist for the Middle East. The role focuses on providing expert support for medical devices, troubleshooting issues, and delivering training. Candidates should have a Bachelor's degree and a technical service background, with a strong emphasis on customer satisfaction and communication skills.

Qualifications

• Proven technical service and maintenance experience.
• Experience in teaching, preferably in healthcare industry.
• In-depth technical knowledge of PFT Solution products.

Responsibilities

• Provide Level 2 medical device and software support.
• Train internal stakeholders on device installation and maintenance.
• Handle customer complaints and provide solutions.

Skills

Customer-focused mindset

Technical service experience

Strong IT aptitude

Adaptability in communication

Education

Bachelor's degree in related field

Job description

PFT Solutions Technical Specialist (Middle East) - External

About the Role:
As the Technical Specialist for PFT Solutions for the Middle East, within the Vitalograph Respiratory Diagnostic Solutions team, your primary responsibility is to provide expert Level 2 medical device hardware and software support on all Vitalograph PFT Solutions products, services and solutions to internal stakeholders, distribution partners, and end users in the Middle East region

Key Responsibilities:

• To be the Level 2 medical device and software expert and be able to converse at a high level with customers, troubleshoot complex problems and fully explain the features and benefits of PFT Solutions products (including the device hardware, software, and associated network solutions).
• Provide Level 2 onsite and remote device service, and application software support for all PFT Solutions products, supported by the wider PFT Solutions team, to internal stakeholders, distribution partners, and end users globally.
• Handle customer complaints for the product range through the QMS, performing root cause analyses and developing preventative and corrective actions.
• Provide installation, maintenance, troubleshooting and repair training courses to internal stakeholders and partners including the creation of all associated materials, manuals, and documentation.
• Assist with initial and selective important installations at customer locations.
• Support IT projects and, where appropriate attend meetings with customer IT departments to discuss scope, timelines, and deliverables.
• Create and maintain documentation, manuals, etc. to support the role, internal stakeholders, distribution partners and end users.
• Support sales and marketing with select projects, workshops, and exhibitions.
• Advise Product Management regarding customer satisfaction, customer feedback, product performance, and suggestions for product improvements.

What We re Looking For:

• Bachelor s degree in related field and/or equivalent training and work experience.
• Proven, strong technical service and maintenance experience.
• Proven experience in teaching or a similar role, preferably in the healthcare industry.
• In depth technical knowledge and understanding of PFT Solution products and services.
• Strong technical and IT aptitude and ability to explain complex concepts in a clear and concise manner.
• Customer-focused mindset with a strong commitment to customer satisfaction.

Company Industry

• Pharma
• Biotech
• Clinical Research

Department / Functional Area

• IT Software

Keywords

• PFT Solutions Technical Specialist

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