PFT Solutions Technical Specialist (Middle East) - External
About the Role:
As the Technical Specialist for PFT Solutions for the Middle East, within the Vitalograph Respiratory Diagnostic Solutions team, your primary responsibility is to provide expert Level 2 medical device hardware and software support on all Vitalograph PFT Solutions products, services and solutions to internal stakeholders, distribution partners, and end users in the Middle East region
Key Responsibilities:
- To be the Level 2 medical device and software expert and be able to converse at a high level with customers, troubleshoot complex problems and fully explain the features and benefits of PFT Solutions products (including the device hardware, software, and associated network solutions).
- Provide Level 2 onsite and remote device service, and application software support for all PFT Solutions products, supported by the wider PFT Solutions team, to internal stakeholders, distribution partners, and end users globally.
- Handle customer complaints for the product range through the QMS, performing root cause analyses and developing preventative and corrective actions.
- Provide installation, maintenance, troubleshooting and repair training courses to internal stakeholders and partners including the creation of all associated materials, manuals, and documentation.
- Assist with initial and selective important installations at customer locations.
- Support IT projects and, where appropriate attend meetings with customer IT departments to discuss scope, timelines, and deliverables.
- Create and maintain documentation, manuals, etc. to support the role, internal stakeholders, distribution partners and end users.
- Support sales and marketing with select projects, workshops, and exhibitions.
- Advise Product Management regarding customer satisfaction, customer feedback, product performance, and suggestions for product improvements.
What We re Looking For:- Bachelor s degree in related field and/or equivalent training and work experience.
- Proven, strong technical service and maintenance experience.
- Proven experience in teaching or a similar role, preferably in the healthcare industry.
- In depth technical knowledge and understanding of PFT Solution products and services.
- Strong technical and IT aptitude and ability to explain complex concepts in a clear and concise manner.
- Customer-focused mindset with a strong commitment to customer satisfaction.
Company Industry
- Pharma
- Biotech
- Clinical Research
Department / Functional Area
Keywords
- PFT Solutions Technical Specialist
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