Pet Care Front Desk & Client Experience Coordinator

unitedalsaqergroup; Abu Dhabi; On-site; AED 36,000 - 60,000; Full time

Job summary

Groomy is seeking a friendly receptionist for our Abu Dhabi clinic to welcome clients and pets, manage check-ins, scheduling, and retail interactions. You will be the first point of contact and a key part of the veterinary team.

Requirements include Arabic and English proficiency and Microsoft Office skills; previous front-desk experience preferred. The role demands professionalism, punctuality, and the ability to handle a fast-paced environment.

Qualifications

• Arabic and English language proficiency.
• Microsoft Office proficiency.

Responsibilities

• Provide top-notch customer service, attentive to client and pet needs.
• Identify and work compassionately with clients in various emotional states.
• Work patiently with distressed, frustrated or disgruntled clients.
• Answer and triage phone calls from clients; schedule appointments and procedures.
• Check-in clients; monitor client flow from check-in to discharge.
• Monitor schedule and flow; client call backs.
• Managing record requests between other hospitals and specialty practices.
• Fill prescriptions; discharge patients.

Skills

Customer service

Phone handling

Scheduling

Administration

Tools

Microsoft Office

Job description

Groomy is seeking a friendly receptionist for our Abu Dhabi clinic to welcome clients and pets, manage check-ins, scheduling, and retail interactions. You will be the first point of contact and a key part of the veterinary team.

Requirements include Arabic and English proficiency and Microsoft Office skills; previous front-desk experience preferred. The role demands professionalism, punctuality, and the ability to handle a fast-paced environment.