Personal Shopping Assistant

Ounass; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury fashion retailer in Dubai is seeking a Personal Shopper Assistant to support Personal Shoppers in providing exceptional service to clients. Candidates should have experience in retail or luxury hospitality, possess strong organizational skills, and be fluent in English. The role requires flexibility for evening events and a passion for luxury service.

Qualifications

• Previous retail or client-facing experience in luxury fashion or hospitality is preferred.
• Strong organizational and multitasking skills.
• Fluency in English; Arabic or additional languages is a plus.

Responsibilities

• Assist Personal Shoppers during client appointments.
• Maintain stockroom organization and assist with product rotation.
• Work closely with Personal Shoppers and the wider Maison team.

Skills

Client service support

Organizational skills

Excellent communication

Job description

We are looking for a Personal Shopper Assistant (PSA) to join our Ounass Maison team and play a key supporting role in ensuring seamless service for our valued clients. This role is perfect for someone with a passion for luxury fashion, a keen eye for detail, and the organizational skills to support our Personal Shoppers in providing world-class service.

Key Responsibilities

Client Service Support

• Assist Personal Shoppers during client appointments, ensuring smooth preparation and follow-through.
• Handle product requests efficiently, including sourcing, steaming, and styling support.
• Anticipate client needs and maintain Maison standards in fitting rooms, refreshments, and overall presentation.
• Support in packaging, gifting, and after-service follow-up as directed by the Personal Shopper.

Product & Operations

• Maintain stockroom organization and assist with product rotation on the Maison floor.
• Liaise with operations, stock, and cashier teams to ensure timely processing of requests.
• Manage deliveries, returns, and exchanges promptly, in line with Maison standards.
• Support visual merchandising standards within the Maison.

Team Collaboration

• Work closely with Personal Shoppers, Coordinators, and the wider Maison team to ensure seamless service.
• Provide operational and admin support during peak seasons, events, and brand activations.
• Assist with Maison reporting and documentation as needed.

Requirements

• Previous retail or client-facing experience in luxury fashion or hospitality is preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• A passion for luxury service and attention to detail.
• Flexibility to support evening events and activations when required.
• Fluency in English; Arabic or additional languages is a plus.

Core Competencies

• Client-centric mindset with discretion and professionalism.
• A proactive, positive team player.
• Ability to remain calm and efficient under pressure.
• Strong sense of ownership and responsibility.