Personal Shopping Assistant

Ounass; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Employee discounts

Exclusive product promotions

Professional development opportunities

Job summary

Ounass is seeking a fashion-passionate Personal Shopping Assistant to join our team in Dubai. The role blends luxury retail awareness with after-sales expertise in a hybrid, fashion-savvy operations capacity.

You will lead a micro-team of Personal Shoppers, manage client requests, coordinate with multiple departments, and support bespoke services, with growth toward a future Personal Shopper position.

Qualifications

• 0–2 years of experience in customer service, clienteling, luxury retail, fashion e-commerce, or personal shopping support.

Responsibilities

• Manage Personal Shopper and client requests, escalations, and after-sales cases, including order updates, exchanges, returns, and cancellations.
• Coordinate with Warehouse, Customer Service, Outbound, Returns, and Product teams to resolve cases efficiently.
• Proactively monitor order fulfilment for an assigned micro-team of at least two Personal Shoppers, identifying delays, availability concerns, and stock issues.
• Maintain clear, timely communication with Personal Shoppers regarding their client cases.
• Coordinate logistical requirements, including tailoring bookings and verification of services provided to VICs against vendor invoices.
• Support client gifting requests, appeasements, and other personalised service needs.
• Assist with special VIC requests, including shop-on-behalf services, product sourcing, Maison appointments, and item transfers.
• Help Personal Shoppers prepare product selections, bespoke edits, lookbooks, and wishlists.
• Support product curation and styling requests under the guidance of the assigned Personal Shoppers.
• Develop styling, product, and commercial skills through active shadowing and collaboration with the Personal Shopping team.
• Attend seasonal, brand, and product knowledge training sessions.
• Manage Personal Shopper handovers and provide coverage during annual, maternity, or other leave periods.
• Work flexible or late hours, including weekends, when client or business needs require it.

Skills

Customer service

Luxury retail

Fashion e-commerce

Problem-solving

Time management

Communication

Tools

Excel

Google Sheets

Salesforce

Magento

Job description

Job Description

We are looking for a fashion-passionate, highly organised Personal Shopping Assistant to join our team. The PSA role is evolving beyond logistical support into a hybrid, fashion-savvy operations position. Combining luxury retail awareness with after-sales expertise, this role connects service fulfilment with exceptional client experiences—and offers a strong development pathway towards a future Personal Shopper position.

Key Responsibilities

• Manage Personal Shopper and client requests, escalations, and after-sales cases, including order updates, exchanges, returns, and cancellations.
• Coordinate with Warehouse, Customer Service, Outbound, Returns, and Product teams to resolve cases efficiently.
• Proactively monitor order fulfilment for an assigned micro-team of at least two Personal Shoppers, identifying delays, availability concerns, and stock issues.
• Maintain clear, timely communication with Personal Shoppers regarding their client cases.
• Coordinate logistical requirements, including tailoring bookings and verification of services provided to VICs against vendor invoices.
• Support client gifting requests, appeasements, and other personalised service needs.
• Assist with special VIC requests, including shop-on-behalf services, product sourcing, Maison appointments, and item transfers.
• Help Personal Shoppers prepare product selections, bespoke edits, lookbooks, and wishlists.
• Support product curation and styling requests under the guidance of the assigned Personal Shoppers.
• Develop styling, product, and commercial skills through active shadowing and collaboration with the Personal Shopping team.
• Attend seasonal, brand, and product knowledge training sessions.
• Manage Personal Shopper handovers and provide coverage during annual, maternity, or other leave periods.
• Work flexible or late hours, including weekends, when client or business needs require it.

What We’re Looking For

• 0–2 years of experience in customer service, clienteling, luxury retail, fashion e-commerce, or personal shopping support.
• A strong understanding of premium client-service standards and after-sales care.
• Excellent organisation, attention to detail, time management, and proactive problem-solving skills.
• The ability to coordinate calmly and effectively across multiple departments.
• Strong written and verbal English communication skills; Arabic is an advantage.
• Confidence using Excel or Google Sheets; experience with Salesforce, Magento, or other clienteling and e-commerce tools is a plus.
• A genuine passion for fashion, styling, luxury brands, and emerging trends.
• A client- and user-journey-focused approach.
• A growth mindset, eagerness to learn, and readiness to take on styling and client-facing responsibilities when needed.

What We Offer

• Dynamic and collaborative workplace culture.
• Opportunities for professional development and career growth.
• Competitive salary and comprehensive employee benefits.
• Employee discounts and access to exclusive product promotions.