Personal Shopper

Majid Al Futtaim; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in the lifestyle sector is seeking a Personal Shopper to enhance customer loyalty and drive sales. The role involves building relationships with clients, achieving sales targets, and collaborating with various teams to ensure customer satisfaction. Ideal candidates will have experience in luxury retail and excellent communication skills.

Qualifications

• 3-5 years retail experience of luxury brands.
• At least 3 years of experience as a personal shopper/stylist.

Responsibilities

• Recruit and retain customers to achieve monthly sales targets.
• Build relationships with top-tier customers to enhance loyalty.
• Work closely with teams to maximize stock knowledge for customers.

Skills

Communication

Customer Service

Sales

Education

Diploma or Bachelor's Degree

Job description

JOB TITLE

Personal Shopper | Majid Al Futtaim Lifestyle | Operations

ROLE SUMMARY

The Personal Shopper will be responsible for establishing, maintaining, and growing a portfolio of customers, delivering outstanding sales-driven results while ensuring excellent customer experience and service.

ROLE PROFILE

1. Recruit (monthly target) and retain customers.
2. Build a relationship with top-tier customers to strengthen brand and personal loyalty.
3. Identify the needs of the customer and recommend a range of products to arrive at an appropriate buying decision.
4. Ensure monthly sales targets are achieved across categories.
5. Ensure that sales leads are identified and prioritized, as well as create and implement new selling ideas to ensure sales targets are met.
6. Work closely with Buying, Planning, and Digital Merchandising teams to ensure maximum knowledge of forthcoming stock availability for customer benefit.
7. Provide support to the customer care team to resolve VIP customers' issues as necessary.
8. Follow networking strategies to develop and enhance the client base.

REQUIREMENTS

• Diploma or bachelor’s degree in any related field, preferably in Fashion.
• 3-5 years retail experience of luxury brands.
• At least 3 years of experience as a personal shopper/stylist.
• Must have a black book.
• Excellent communication skills.
• Fluent in English.