Personal Service Technician | Al-Futtaim Automotive | Volvo

Al-Futtaim; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive service provider in Dubai is seeking a skilled Light Vehicle Technician to diagnose and repair vehicles, manage customer interactions, and ensure compliance with OEM standards. Candidates should possess a bachelor’s degree in engineering, relevant certifications, and have at least 4-6 years of automotive experience. This position promises a dynamic work environment with opportunities for professional growth.

Qualifications

• 4-6 years as a Light Vehicle Technician, including at least 2 years as a Diagnostic Technician.
• Basic knowledge of Electric Vehicles.
• Proficient with tools and equipment.

Responsibilities

• Diagnose and repair vehicles using advanced diagnostic tools.
• Manage customer interactions from booking to handover.
• Follow quality control procedures and adhere to OEM standards.

Skills

Automotive experience

In-depth technical skills

Customer management and communication skills

Education

Bachelor or Diploma in Automobile, Mechanical, Industrial, or related Engineering

IMI LV Master Technician (L3-4) or equivalent

Tools

Microsoft Office

Job description

Job Requisition ID : 169896

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enable the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role :

• The purpose of the role is to handle inspection, diagnosing, and repair of vehicles using advanced diagnostic tools to identify problems and repair vehicles using Fix it Right to improve customer retention, in compliance with OEM and Al-Futtaim standards, deliver revenue targets, and impart technical knowledge to team members, including new joiners and apprentices. The technician is responsible for the entire customer journey in the workshop, from receiving the service booking call, scheduling appointments, vehicle reception, repairs, handover, and invoicing for Volvo in Dubai and Abu Dhabi.

What you will do :

• Diagnose, perform general repairs, and conduct periodic maintenance with advanced general repair (AGR) and accessories fitment as per repair manual to achieve productivity, utilization, and set hours targets.
• Create electronic warranty approval requests in the Dealer Management System (SAP).
• Manage interactions with customers throughout the service process, from booking to vehicle handover and invoicing.
• Properly utilize special service tools and manage the tools inventory.
• Ensure vehicle delivery on promised time or customer demand.
• Engage daily with Andons and the Aftersales Manager to develop the team’s technical skills.
• Stay updated on the latest developments in automotive manufacturing and technical advancements.
• Possess thorough knowledge of parts and components installation.
• Adhere to OEM and distributor standards.
• Write technical reports on AGR cases after diagnosing.
• Interpret complex documents such as safety rules, operating instructions, repair manuals, and wiring diagrams.
• Follow quality control procedures to prevent or correct substandard workmanship.
• Contribute to business success by focusing on personal performance and sharing knowledge and resources.
• Work within protocols and meet Volvo’s requirements.

Required Skills to be successful :

• Automotive experience.
• In-depth technical skills.
• Experience with service and maintenance in a workshop environment.
• Customer management and communication skills.

About the Team :

• Reporting to the Aftersales Manager, managing a team, and working closely with internal and external stakeholders.

What equips you for the role :

• Bachelor or Diploma in Automobile, Mechanical, Industrial, or related Engineering.
• IMI LV Master Technician (L3-4) or equivalent.
• High-level brand certifications (e.g., Diagnostic Master, Gold, L3).
• 4-6 years as a Light Vehicle Technician, including at least 2 years as a Diagnostic Technician and some experience as a Service Advisor in an automotive dealership.
• Basic knowledge of Electric Vehicles.
• Technical skills, customer relationship management skills, and proficiency with tools and equipment.
• Proficient in Microsoft Office.
• Valid UAE driver’s license.