Person In Charge - Coffeeshop / Dubai Mall

Flip retail; Dubai; On-site; AED 39,000 - 50,000; Full time

Job summary

Flip retail in Dubai Mall is seeking a proactive Cafe Boss to oversee daily cafe operations, stock management, and staff training. You will ensure excellent customer service, coordinate with suppliers, and manage shift schedules while maintaining high standards of quality.

The role requires leadership and hospitality experience, and involves working weekends and holidays in a busy retail setting. Proficiency with coffee equipment, strong communication skills, and multilingual abilities are

Qualifications

• Hospitality background is preferred.
• Proven leadership experience as a boss/store manager or similar role.
• Ability to operate coffee machines and other equipment.
• Excellent team management and customer service skills.
• Willingness to work shifts, weekends and holidays.
• Strong communication and multilingual abilities.

Responsibilities

• Maintain daily cafe schedules and operations.
• Train junior staff according to company policies.
• Brief staff on cafe policies and standards.
• Ensure coffee/tea equipment is functioning properly.
• Oversee daily cleaning per operations schedule.
• Coordinate with suppliers for resources.
• Maintain friendly customer relations.
• Manage shift scheduling and coverage.
• Uphold service quality and standards.
• Coordinate with bakery and chef to plan menus.
• Handle customer requirements and invoicing.

Skills

Team management

Customer service

Communication

Multilingual

Education

Hospitality qualification

Tools

Coffee machines

Job description

Person In Charge - Coffeeshop / Dubai Mall

Job Introduction

We are looking for an energetic and effective Cafe Boss to join us. Your duty primarily consists of preserving and taking care of the cafe operations. To be effective in this role, you are anticipated to have exceptional understanding concerning restaurant monitoring and also operations. You will certainly be required to operate in shifts and also on weekends and holidays. You will be in charge of taking care of the stock for the coffee shop when called for. You will likewise be training staff members on just how to deal with customers and also offer customer fulfillment. We anticipate you to provide critical plans to increase the productivity of the cafe. If you feel you can carry out this role successfully, we would like to fulfill you.

Responsibilities

• Maintain working routines on a day to day basis
• Employee jr staff as well as train them according to the business plans
• Brief employees about policies of the coffee shop
• Ensure that the devices such as coffee device or tea equipment are functioning fine
• Ensure the cleaning is done as per the daily operations schedule
• Coordinate with suppliers for the supply of resources
• Preserve healthy and balanced connection with customers
• Coordinate with the personnel according to different shifts and also verify the availability
• Preserve the criterion as well as top quality of the services offered
• Coordinate with the baker and chef to plan a new menu
• Make certain that the requirements of the customers are fulfilled
• Handle the invoicing procedures
• Make certain smooth operations of our cafe when we are understaffed

Demands

• Qualification in Hospitality would certainly be chosen
• Proven experience of functioning as a Boss/ Store Manager or a similar duty
• Ability to deal with coffee machines and also various other devices
• Fantastic group management abilities
• Ready to operate in shifts
• Phenomenal customer support abilities
• Amazing interaction and business skills
• Pleasant individuality with the capacity to chat in multiple languages fluently

Job Type: Permanent

Income: AED3,500.00 - AED4,500.00 per month