Permanent - Client Advisor Arabic Speaker - Mall of the Emirates

• Job Category Retail - Store Sales
• Years of Experience Minimum 3 years
• Contract Type Unlimited contract
• Job Schedule Full time
• Locations Hermes - Mall of the Emirates
• Legal Employer HERMES MIDDLE EAST
• Posting Date 04/24/2025, 12:14 PM
  
  

Main Responsibilities

Sales and Service:

• To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store.
• To engage with the client with sincerity.
• To make the client feel comfortable by creating a bond through conversation.
• To present the relevant product features and benefits, based on the client needs identified during the conversation. Always take the time to share the stories behind each product.
  
  

Customer Relationship Management

• Call on current & potential clients to establish & maintain client relationship and to inform about new products & services.
• Invite the customer to share his/her details to continue to establish & maintain client relationship and to inform about new products & services.
  
  

Administrative And Visual Merchandising

To oversee, under the Store Manager/ Floor Manager's supervision, that:

• The store is always merchandised correctly, and that the products are returned to their place after having been shown to a customer.
• The departments are always well stocked.
• The products are well stored or folded in order to prevent any damage.
  
  

Operations

• To partake in management tasks associated with sales.
• Adhere to the administrative procedures concerning exchanges, returns and repairs.
• Be accountable and responsible for ad hoc mission entrusted by the store management.
• To share clients feedback on products.
• To propose ideas for improving the daily running of the store and the service deliver.
  
  

Requirements

• Fluency in Arabic is required.
• Proven track record in a sales position in luxury retail.
• Empathy & sincerity when serving customers.
• Professionalism in services provided to the customer.
• Individual contribution to the turnover in the sector.
• Positive attitude within the sales team.
• Familiarity with the products.
• Punctuality, flexibility, reactivity.