People & Operations

haus & haus Group; Dubai; On-site; AED 420,000 - 680,000; Full time

Job summary

haus & haus Group is seeking a senior leader to head People Operations, HR and Admin, shaping policies, performance reviews and employee relations for a fast-paced Dubai-based business.

You will oversee onboarding, benefits, offboarding and a range of operations, IT systems, and supplier contracts while collaborating with the Managing Director to drive execution and culture initiatives.

Qualifications

• Extensive experience in people operations and HR leadership.
• Ability to handle sensitive employee matters with discretion.
• Strong understanding of HR policies, compliance and salary reviews.
• Experience managing vendor and supplier contracts.
• Familiarity with IT systems and HRIS implementations.

Responsibilities

• Lead HR and Admin managers, set priorities and conduct performance reviews.
• Manage complex employee matters including complaints, labour cases, offboarding and senior exits.
• Oversee HR policies, employee handbook, and salary reviews.
• Support benefits decisions including medical insurance renewals.
• Conduct exit interviews and identify improvement trends.
• Oversee onboarding, approve new role requisitions with MD approval and salary budgets.
• Coordinate induction plans for senior hires.
• Ensure operational readiness for new joiners.
• Oversee office facilities, maintenance, quotes and supplier issues.
• Review and sign key maintenance agreements and service contracts.
• Oversee supplier contracts, subscriptions, and external partners.
• Support IT lead with regular reviews and system improvements.
• Resolve cross-department IT and operational issues.
• Oversee implementation and improvement of key operational systems.
• Collaborate with MD to track priorities, clear roadblocks and drive execution.
• Oversee culture wellness initiatives, incentives and events.
• Act as central problem solver to resolve operational bottlenecks.
• Coordinate with external partners and coaches when needed.

Skills

People Operations

HR policies

Employee relations

Contract management

Vendor management

IT systems

Tools

HRIS

MS Office

Job description

The People amp Operations will act as a key operational lead and problem solver across haus amp haus The role is responsible for overseeing People Operations key administrative and operational functions business risk supplier contracts and core systems while supporting leadership to resolve escalations and keep cross-departmental operations running smoothly.

What You ll Do

• People Operations amp HR
• Act as a senior point of support for HR and Admin Managers providing guidance setting priorities and conducting performance reviews
• Manage complex employee matters including formal complaints labour cases sensitive offboarding and senior exits
• Oversee HR policies the Employee Handbook performance reviews and annual salary reviews
• Support commercial decisions around employee benefits including medical insurance renewal
• Conduct exit interviews when required and identify trends or improvements
• Onboarding OperationsApprove new role requisitions in line with MD approval and agreed salary budgets
• Coordinate tailored induction plans for senior hires
• Ensure operational readiness for new joiners across the business
• Facilities Suppliers amp ContractsOversee office maintenance review and approve quotes and manage escalated supplier or building management issues
• Review and sign off on key maintenance agreements and service contracts
• Maintain oversight of commercial supplier contracts subscriptions and external business partners
• IT amp SystemsManage and support the internal IT lead through regular check-ins and performance reviews
• Help resolve cross-departmental IT and operational issues
• Oversee the implementation and continuous improvement of key operational systems
• Culture amp Business OperationsWork closely with the Managing Director to track priorities resolve roadblocks and drive execution
• Oversee internal culture wellness initiatives incentives and company events
• Act as a central problem solver stepping in to resolve operational bottlenecks across the business
• Coordinate with external partners including business coaches where required

What You ll Need

• Consistent, steady, and level-headed under pressure.
• A proactive, pragmatic problem solver who keeps the wheels turning when others are stuck.
• Commercially aware with strong attention to financial discipline, contracts, and business risk.
• An experienced sounding board capable of handling sensitive employee situations and operational challenges with discretion.
• A resourceful, 'Dubai-it' operator who understands local business practices, regulatory frameworks, and fast-paced multicultural environments.
• Adaptable and willing to wear many hats; happy to step in and assist across the wider business wherever needed.
• If you are a hands-on, solutions-focused operator who thrives in a fast-paced environment, we d love to hear from you.