Pearl Club Agent (Front Office) | Waldorf Astoria Dubai Palm Jumeirah

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel in Dubai is seeking a Pearl Club Agent to provide exceptional service to guests in the Pearl Club Executive Lounge. This role involves welcoming guests, handling their needs, ensuring high service standards, and maintaining a calm and professional demeanor. Candidates should have prior experience in luxury hospitality and a passion for outstanding guest service.

Benefits

Discounted hotel room rates

Discounts on Hilton products and services

Qualifications

• Previous front office experience in an ultra-luxury hotel or hospitality industry.
• Familiarity with luxury food & beverage service sequences.
• Calm, efficient, and organized personality.

Responsibilities

• Welcome executive guests, handle enquiries and complaints.
• Process check-ins and check-outs accurately.
• Provide excellent food & beverage service in the executive lounge.

Skills

Communication Skills

Guest Service

Food & Beverage Service

Organizational Skills

Presentation Skills

Job description

APearl Club Agent with Waldorf Astoria Hotels & Resorts serves Pearl Club Executive Lounge guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.

What will it be like to work for this Hilton Worldwide Brand?

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as modern expressions of Waldorf's rich legacy. Waldorf Astoria provides guests with an exceptional environment and personalized attention that creates a unique experience.

If you understand the value of personalized attention and know how to treat even the most extraordinary experiences with the same high level of customer service, you may be the person we are looking for to join our team at Waldorf Astoria Hotels & Resorts. We promise our guests a consistent, rich experience at every extraordinary place they visit.

What will I be doing?

As a Pearl Club Agent, you will serve Pearl Club Executive Lounge guests throughout their stay by responding efficiently to their enquiries and offering food & beverage services. Your role contributes to the first impressions of our guests and involves the following tasks to the highest standards:

• Welcome executive guests on arrival and assist them during their stay, efficiently handling enquiries and complaints
• Process check-ins and check-outs accurately
• Ensure all guest supplies and amenities are offered and replenished as per standards
• Provide excellent Food & Beverage services in the Pearl Club Executive Lounge
• Stay current with hotel services, VIP requests, and special events
• Demonstrate knowledge of external locations, attractions, and landmarks in the vicinity
• Project a professional manner with an emphasis on hospitality and guest service
• Comply with hotel security, fire regulations, and health and safety legislation
• Follow instructions from the Pearl Club Lounge Supervisor or Manager
• Serve in an environmentally conscious manner

EOE/AA/Disabled/Veterans

What are we looking for?

Our Pearl Club Agents work on behalf of our guests and collaborate with team members. To succeed in this role, you should embody the following attitudes, behaviors, skills, and values:

• Previous front office experience in an ultra-luxury hotel or hospitality industry
• Familiarity with luxury food & beverage service sequences
• Calm, efficient, and organized
• Excellent personal presentation and communication skills
• A passion for delivering exceptional guest service

It would be advantageous to demonstrate the following capabilities:

• Experience in an executive lounge within a hotel environment
• Multilingual abilities

What benefits will I receive?

Your benefits include a competitive starting salary and holiday entitlement. As an employee, you will become a member of The Hilton Club, which offers discounted hotel room rates worldwide, along with discounts on Hilton products and services. We look forward to sharing more details about the excellent benefits available at Hilton Worldwide.

Learn more about Waldorf Astoria Hotels & Resorts, which offers opportunities to visit extraordinary places and enjoy a singular experience:

• Numerous landmark hotels globally
• New hotels under construction
• World-class spas
• Gorgeous golf destinations

Required Experience: Unclear Seniority