PDI Supervisor

Top Notch Consultancy; Dubai; On-site; AED 182,000 - 303,000; Full time

Job summary

Top Notch Consultancy seeks a PDI Manager to lead a team on-site in Doha, Qatar. You will oversee Pre-Delivery Inspections for new vehicles, perform brief test-drives, and ensure quality standards before delivery.

You will drive process improvements, generate detailed PDI reports, and coordinate with Delivery, Sales and Service to align on requirements. Strong leadership and cross-functional collaboration are essential.

Qualifications

• Experience leading a team in an automotive service/inspection setting.
• 3–5+ years in automotive service or inspection roles.
• Strong verbal and written communication across departments.
• Proven ability to develop and implement process improvements.

Responsibilities

• Lead and manage a team of technicians responsible for Pre-Delivery Inspections (PDI) of new vehicles.
• Conduct brief test-drives and exterior inspections to identify transit damage.
• Ensure vehicles are clean and detailed to high standards before delivery to stockyard/Sales.
• Generate detailed reports and track trends from PDIs; escalate issues.
• Coordinate with Delivery, Sales and Service to incorporate needs into the PDI process.
• Maintain records of PDIs and new vehicle arrivals; monitor KPIs (completion rate, time, customer satisfaction).
• Control expenses and manage PDI department income statements to ensure profitability.

Skills

Team leadership

Team management

Communication

Process improvement

KPI tracking

Excel

Cross-functional collaboration

Tools

Excel

Job description

This position is on-site in Doha, Qatar.

Duties and Responsibilities:

1. Lead and manage a team responsible for completing Pre-Delivery Inspections (PDI) of new vehicles. This includes but is not limited to:
   • Conducting brief test-drives of vehicles
   • Performing exterior inspections
   • Identifying transit damage
2. Develop and continuously improve company processes for effective quality control during the pre-delivery inspection of vehicles.
3. Ensure that new vehicles are cleaned and detailed to high standards before they are delivered to the stockyard/Sales Department.
4. Generate detailed reports and identify trends for any issues discovered during the pre-delivery inspection.
5. Share quality issues found during PDI with the service department/regional office technical team to report concerns and collaborate on finding solutions.
6. Maintain accurate records of all completed PDIs and new vehicle arrivals.
7. Coordinate with Delivery, Sales, and Service teams to incorporate their needs and requirements into the PDI process.
8. Display a complete understanding of internal and external compliance standards that vehicles must meet to move through the company's PDI process. Immediately elevate concerns regarding vehicles that do not adhere to these standards.
9. Monitor and track key performance indicators (KPIs) related to vehicle preparation, such as PDI completion rate, time taken for PDI, and customer satisfaction with vehicle condition upon delivery.
10. Control expenses related to PDI operations, ensuring cost-effective processes, and optimizing resource allocation.
11. Manage the income statement for the PDI department, tracking expenses and revenue to ensure profitability.
12. Take initiatives to streamline communication between new car sales, parts department, and PDI, fostering efficient collaboration and information sharing.

Team Management:

1. Effectively manage a team of technicians through leadership and guidance.
2. Conduct performance management activities and set goals with team members.
3. Establish a culture of accountability within the team by empowering individuals and assigning clear responsibilities.
4. Assist with recruiting and building an effective PDI team.

Requirements:

1. Previous experience in managing and leading a team is required for this role.
2. 3-5+ years of experience in an automotive service or inspection role is required.
3. High level of computer literacy, including proficiency in spreadsheets.
4. Excellent verbal and written communication skills with the ability to build effective relationships across departments.
5. Strong team player with exceptional leadership and coaching skills.
6. Innovative and creative mindset.
7. Demonstrates initiative to develop and implement process improvements, with a continuous improvement outlook.
8. Adheres to health and safety standards and emphasizes their importance to team members.