Payments Analyst

• Assist in financial transactions of customer deposits and withdrawals.
• Assist PSPs by providing sufficient information (transaction details, error messages, screenshots captured by customers) to carry out investigations on their side.
• Work with relevant departments to follow up and close cases.
• Collaborate closely with team members to share information and knowledge, ensuring an excellent level of processing for our clients across all channels.
• Provide scheduled and ad-hoc reports to management.
• Meet and exceed KPIs and SLAs set by management.
• Provide ongoing feedback to management and contribute to Group initiatives.
• Adhere to policies, guidelines, procedures, and training plans.
• Manage escalations to senior managers as appropriate.

Requirements:

• Minimum 2 years of experience as a Payments Analyst within the financial or Forex sector (preferred).
• Degree in Finance or Accounting.
• Strong analytical skills and high attention to detail.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Proficiency in Microsoft Office, especially Excel.
• Ability to take initiative and work independently.
• Team player with a collaborative approach.
• Working knowledge of PSP back-office systems and banking (preferred).
• Must be comfortable working night shifts, including weekends and public holidays.