Patient Relations Officer (Female - Arabic Speaking)

Confidential; Abu Dhabi; Vor Ort; AED 180.000 - 240.000; Vollzeit

Zusammenfassung

Confidential in Abu Dhabi is seeking a dedicated Patient Advocacy Specialist to serve as the primary contact for patients and families, addressing inquiries and complaints with empathy. You will coordinate between patients, healthcare providers, and administrative staff to ensure a seamless care experience.

This role requires a Bachelor's degree in a related field, 3-5 years of healthcare customer service experience, proficiency with EHR and CRM software, and fluent Arabic.

Qualifikationen

• Bachelor's degree in Healthcare Administration, Communications, Psychology, or a related field.
• Minimum of 3-5 years of experience in patient advocacy, customer service within a healthcare setting, or a similar role.
• Proficiency in using Electronic Health Records (EHR) systems and customer relationship management (CRM) software.
• Exceptional communication and interpersonal skills, with the ability to de-escalate tense situations and build rapport.
• Must be an Arabic-speaking candidate with strong communication skills to effectively coordinate with hospital management, clients, and operational teams.

Aufgaben

• Serve as the primary point of contact for patients and their families, addressing inquiries, concerns, and complaints with empathy and efficiency.
• Facilitate effective communication between patients, healthcare providers, and administrative staff to ensure a seamless care experience.
• Investigate patient grievances, conduct thorough fact-finding, and develop appropriate resolutions in accordance with hospital policies.
• Advocate for patient rights and ensure their needs are met throughout their healthcare journey, promoting patient satisfaction.

Kenntnisse

Customer service

Communication

De-escalation

Arabic language

Interpersonal skills

Ausbildung

Bachelor's degree in Healthcare Administration/Communications/Psychology or related field

Tools

EHR systems

CRM software

Jobbeschreibung

• Serve as the primary point of contact for patients and their families, addressing inquiries, concerns, and complaints with empathy and efficiency.
• Facilitate effective communication between patients, healthcare providers, and administrative staff to ensure a seamless care experience.
• Investigate patient grievances, conduct thorough fact-finding, and develop appropriate resolutions in accordance with hospital policies.
• Advocate for patient rights and ensure their needs are met throughout their healthcare journey, promoting patient satisfaction.

Desired Candidate Profile

• A Bachelor's degree in Healthcare Administration, Communications, Psychology, or a related field.

• Minimum of 3-5 years of experience in patient advocacy, customer service within a healthcare setting, or a similar role.

• Proficiency in using Electronic Health Records (EHR) systems and customer relationship management (CRM) software.

• Exceptional communication and interpersonal skills, with the ability to de-escalate tense situations and build rapport.

• Must be an Arabic-speaking candidate with strong communication skills to effectively coordinate with hospital management, clients, and operational teams.