Patient Experience Coordinator

GluCare; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player in healthcare is seeking a motivated Patient Experience Coordinator to enhance patient interactions through exceptional service. This role merges healthcare with luxury hospitality, where you'll be the first point of contact for patients, ensuring a seamless experience from check-in to follow-up. The ideal candidate will possess strong communication and interpersonal skills, along with a compassionate mindset. Join a team dedicated to transforming diabetes management with a patient-centric approach, and contribute to a culture of warmth and responsiveness. If you are passionate about patient care, this opportunity is perfect for you.

Benefits

Collaborative work environment

Opportunity to apply luxury service standards

Focus on patient-centered care

Qualifications

• 2-4 years of experience in healthcare or luxury hospitality.
• Bachelor's degree in a relevant field preferred.
• Exceptional communication skills in English.

Responsibilities

• Serve as the primary contact for patients, ensuring a welcoming experience.
• Deliver five-star customer service, anticipating patient needs.
• Maintain accurate patient records and support front desk operations.

Skills

Customer Service Skills

Communication Skills

Interpersonal Skills

Empathy

Multitasking

Education

Bachelor's degree in Healthcare Administration

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

CRM Software

Healthcare Systems

Hospitality Booking Systems

Job description

Description

About GluCare:

GluCare Integrated Diabetes Center is a leading healthcare provider dedicated to redefining diabetes management through a patient-centric, technology-driven approach. Our mission is to enhance patient outcomes by combining cutting-edge medical care with an exceptional experience tailored to each individual's needs.

Job Summary:

We are seeking a highly motivated and personable Patient Experience Coordinator to join our team. This role is essential in ensuring that every patient and visitor receives the highest level of service from their first interaction with our center to their ongoing care experience. The ideal candidate will have a background in healthcare and hospitality (luxury hotels, premium service industries, etc.), demonstrating outstanding communication and customer service skills.

Key Responsibilities

• Patient Engagement & Support
• Serve as the primary point of contact for patients, ensuring a seamless and welcoming experience from check-in to post-visit follow-up.
• Provide personalized assistance, addressing patient inquiries and concerns with empathy and professionalism.
• Coordinate with clinical and administrative teams to enhance the patient journey, ensuring efficiency and comfort.
• Guide patients through the registration, appointment scheduling, and follow-up processes with clarity and attentiveness.
• Customer Service Excellence
• Deliver a five-star customer service experience, incorporating hospitality best practices into patient interactions.
• Anticipate patient needs and go above and beyond to enhance their overall experience.
• Foster a culture of warmth, responsiveness, and attentiveness throughout the clinic.
• Handle patient feedback, concerns, and complaints with professionalism, ensuring swift resolution and satisfaction.
• Operational & Administrative Support
• Maintain accurate and up-to-date patient records while ensuring compliance with confidentiality and healthcare regulations.
• Support front desk operations, including reception duties, appointment confirmations, and patient follow-ups.
• Collaborate with internal teams to ensure smooth patient flow and minimize wait times.
• Assist in developing and implementing initiatives to continuously improve the patient experience.

Understands, follows, and supports all hospital infection control programs.

Why Join Us

• Be part of a revolutionary healthcare center that integrates advanced technology with compassionate care.
• Work in a collaborative and patient-focused environment.
• Opportunity to apply luxury hospitality service standards in a healthcare setting.
• If you are passionate about providing exceptional patient experiences and have a background in both healthcare and hospitality, we invite you to apply and become a part of the GluCare team!

Requirements

Qualifications & Requirements

• Minimum 2-4 years of experience in a similar role within healthcare, luxury hospitality (five-star hotels, premium service industries), or customer service.
• Bachelor's degree in Healthcare Administration, Hospitality Management, Business Administration, or a related field is preferred.
• Exceptional verbal and written communication skills in English; additional languages are a plus.
• Strong interpersonal skills with the ability to engage with patients from diverse backgrounds.
• Proficiency in using healthcare systems, CRM software, or hospitality booking/reservation systems.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• A compassionate and service-oriented mindset with a genuine passion for patient care.

Required Experience:

IC