Patient Experience & Call Center Agent

Mediclinic International; Abu Dhabi; On-site; AED 45,000 - 78,000; Full time

Job summary

Mediclinic Al Ain Hospital in the United Arab Emirates seeks a customer-focused Call Centre Agent to assist patients across phone, email and social channels. The role emphasizes accuracy, confidentiality, and professional communication while guiding patients through services and locations.

You will manage appointment bookings, document interactions, and provide information on hospital services, departments and directions.

Qualifications

• 1 year of contact/call centre experience in a customer service environment.
• Hospitality or healthcare experience is a plus.
• Basic Arabic language proficiency.
• Excellent verbal and written communication.
• Ability to handle confidential information.

Responsibilities

• Answer incoming calls promptly and professionally.
• Schedule appointments according to procedures.
• Document interactions with wrap-up codes.
• Conduct outbound calls in a professional manner.
• Transfer calls to appropriate staff or extensions.
• Provide information about Mediclinic Al Ain Hospital, departments, directions and services.
• Document complaints and report incidents to the Contact Centre Supervisor.

Skills

Arabic basics

Customer service

Confidentiality

MS Office

Outlook

TrakCare

Avaya/Cisco phones

English communication

Medical terminology

Written communication

Computer skills

Education

High School Diploma

Bachelor’s degree advantageous

Tools

Avaya Aura

TrakCare

MS Office

Outlook

Job description

Mediclinic Al Ain Hospital in the United Arab Emirates seeks a customer-focused Call Centre Agent to assist patients across phone, email and social channels. The role emphasizes accuracy, confidentiality, and professional communication while guiding patients through services and locations.

You will manage appointment bookings, document interactions, and provide information on hospital services, departments and directions.